Debt Collection Officer

Apply Now; Melton; On-site; AUD 81,000 - 93,000; Full time

Benefits offered by this job

Development opportunities

Flexible work arrangements

Close to home

Job summary

Melton City Council is seeking a proactive Debt Collection Officer to manage arrears and lead recovery efforts. The role focuses on reducing council debt, negotiating suitable payment arrangements, and ensuring compliant follow-up across all accounts.

The ideal candidate has qualifications in administration or finance and experience in debt recovery within local government. This full-time fixed-term position offers development opportunities and a supportive, inclusive workplace near local

Qualifications

• Tertiary qualification in administration, finance, revenue or related discipline; or lesser formal qualification with debt recovery experience.
• Excellent knowledge of revenue collection policies and regulations relating to local government.
• Experience administering and following up accounts in arrears, including debt recovery actions and legal referrals.

Responsibilities

• Follow up rate accounts in arrears with reminder notices per policy.
• Initiate legal action when required and liaise with debt collectors with regular reporting.
• Process Financial Hardship Applications and write-offs for Manager Finance’s approval.
• Pay invoices from service providers in line with policies.

Skills

Debt collection

Arrears follow-up

Communication

Education

Tertiary qualification in administration/finance/revenue

Job description

Full Time Fixed Term Position - July 2027

Band 5 - Salary Range $81,006.12 to $93,280 per annum + 12% Super + ADO

Salary offered will depend on level of skills and experience.

Why join Melton City Council?

Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:

• Professional and personal development opportunities
• Generous leave entitlements and flexible work arrangements
• A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities

Join us and help build a city that thrives—where your work makes a real difference every day.

The Opportunity

An exciting opportunity has arisen at Melton City Council for an energetic and self-motivated person to assume the role of Debt Collection Officer at one of the fastest growing and exciting regions in Australia.

This position will undertake Council’s revenue debt recovery function and take necessary action to reduce Councils debt and negotiate suitable payment arrangements.

Key Responsibilities

• Ensure that all rate accounts in arrears are followed up with a reminder notice in accordance with the current policies and practices also not limited simply by standards, procedures.
• Initiate legal action when required in accordance with the current policies and practices and liaise with Council’s debt collectors in the recovery process, with regular reporting.
• Process Financial Hardship Applications in a timely manner and to recommend appropriate actions and write-offs for Manager Finance’s approval of such action.
• Pay invoices from service providers, not limited simply by standards and procedures.

About you

To be successful in this role you will have the following:

• Tertiary qualification in administration, finance, revenue or a related discipline with little or no relevant work experience; or a lesser formal qualification with relevant debt recovery experience.
• Excellent knowledge of revenue collection policies and regulations relating to local government also understanding of the underlying principles involved as distinct from the practices.
• Demonstrated experience in the administration and follow up of accounts in arrears, including undertaking debt recovery action and referring matters for legal action when necessary.

Culture and Values

Our vision for our community is to be:"A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too.Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision‑making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture

There are a number of great reasons why our people love working at Melton City Council:

• Additional $500 per annum pro rata superannuation for female employees over the age of 45
• Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
• 16 weeks Paid Parental Leave (Super is paid during parental leave)*
• 3 weeks Paid Secondary Carer Leave*

*Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment.

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre‑employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds.If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and respondingto child abuse is at the centre of our everyday thinking and service delivery.