Debt Collection Officer

Melton City Council; Melton; On-site; AUD 81,000 - 93,000; Full time

Benefits offered by this job

13 ADOs per year

5 weeks annual leave

Flexible work options

Superannuation bonus for women over 45

Health plan access

16 weeks Paid Parental Leave

Paid Secondary Carer Leave

Job summary

Melton City Council is seeking a Debt Collection Officer on a full-time fixed-term basis until July 2027. The role focuses on the revenue debt recovery function, reducing council debt and arranging suitable payment plans.

It involves following up arrears, potential legal actions, and processing hardship applications as needed. Ideal candidates will have tertiary credentials in administration or finance and proven experience in debt recovery within local government or related fields.

Qualifications

• Tertiary qualification in administration, finance, revenue or related discipline.
• Experience in administration and follow up of accounts in arrears; debt recovery actions.
• Knowledge of revenue collection policies and local government regulations.

Responsibilities

• Follow up rate accounts in arrears with reminders per policy.
• Initiate legal action when required in coordination with debt collectors.
• Process Financial Hardship Applications timely and recommend actions to the Manager Finance for approval.
• Pay invoices from service providers according to policies.

Skills

Debt recovery

Accounts in arrears

Financial administration

Policy understanding

Education

Administration/Finance degree

Job description

Full Time Fixed Term Position - July 2027

Band 5 - Salary Range $81,006.12 to $93,280 per annum + 12% Super + ADO

Salary offered will depend on level of skills and experience.

Why join Melton City Council?

Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:

• Professional and personal development opportunities
• Generous leave entitlements and flexible work arrangements
• A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities

Join us and help build a city that thrives—where your work makes a real difference every day.

The Opportunity

An exciting opportunity has arisen at Melton City Council for an energetic and self-motivated person to assume the role of Debt Collection Officer at one of the fastest growing and exciting regions in Australia.

This position will undertake Council’s revenue debt recovery function and take necessary action to reduce Councils debt and negotiate suitable payment arrangements.

Key Responsibilities

• Ensure that all rate accounts in arrears are followed up with a reminder notice in accordance with the current policies and practices also not limited simply by standards, procedures.
• Initiate legal action when required in accordance with the current policies and practices and liaise with Council’s debt collectors in the recovery process, with regular reporting.
• Process Financial Hardship Applications in a timely manner and to recommend appropriate actions and write-offs for Manager Finance’s approval of such action.
• Pay invoices from service providers, not limited simply by standards and procedures.

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

• Tertiary qualification in administration, finance, revenue or a related discipline with little or no relevant work experience; or a lesser formal qualification with relevant debt recovery experience.
• Excellent knowledge of revenue collection policies and regulations relating to local government also understanding of the underlying principles involved as distinct from the practices.
• Demonstrated experience in the administration and follow up of accounts in arrears, including undertaking debt recovery action and referring matters for legal action when necessary.

Culture and Values

Our vision for our community is to be:"A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too.Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture

Staff Benefits | Melton City Council

• 13 ADO's (Accrued Day Off) per year*
• 5 weeks annual leave*
• Genuine Flexible work options
• Additional $500 per annum pro rata superannuation for female employees over the age of 45
• Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
• 16 weeks Paid Parental Leave (Super is paid during parental leave)*
• 3 weeks Paid Secondary Carer Leave*

*Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds.

If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and respondingto child abuse is at the centre of our everyday thinking and service delivery.