Facility Service & Support Officer

Melton City Council; Melton; On-site; AUD 74,000 - 79,000; Full time

Benefits offered by this job

13 ADOs per year

5 weeks annual leave

Flexible work options

GMHBA health plan

16 weeks Paid Parental Leave

Paid Secondary Carer Leave

Job summary

Melton City Council is hiring a Facility Service & Support Officer to join the Recreation and Facility Activation Business Unit. The role focuses on building relationships with tenants and stakeholders to activate indoor stadiums and deliver inclusive recreation programs.

It supports daily operations, booking management, and customer service excellence within the Council. The position reports to the Coordinator Leisure Centres and contributes to health and wellbeing initiatives for the City

Qualifications

• Demonstrated high-level customer service skills.
• Experience maintaining administrative systems and word processing duties.
• Working with Children Check or ability to obtain one.

Responsibilities

• Provide timely information about Leisure Centres programs, events, services, and facilities to customers.
• Provide administrative support to the Leisure Centres team, including correspondence, inquiries, and reports.
• Take booking enquiries for hireable space in Indoor Stadiums and manage booking systems.
• Support the Coordinator Leisure Centres to ensure efficient operations of Indoor Stadiums.
• Maintain confidentiality and follow Council policies in information handling.

Skills

Customer service

Administration

Data entry

Education

Post-secondary qualification with on-the-job training

Job description

Full Time, Fixed Term Position
October 2026 to February 2027

Band 4 - Salary Range $74,283.18 - $78,754.27 + 12% Super
and + ADO

Salary offered will depend on level of skills and experience.

Why join Melton City Council?

Melton City Council is proud to serve one of Australia's fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:

• Professional and personal development opportunities
• Generous leave entitlements and flexible work arrangements
• A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities

Join us and help build a city that thrives-where your work makes a real difference every day.

The Opportunity

An exciting opportunity has arisen for an experienced and motivated individual to join the Recreation and Facility Activation Business Unit as the Facility Service & Support Officer. The City of Melton is the fastest growing municipality in Australia and home to a vibrant and diverse community.

Reporting to the Coordinator Leisure Centres, this position plays an important role in helping to deliver and enhance the health and wellbeing of residents in the City of Melton.

The Facilities Service Support Officer is responsible for building relationships with key stakeholders to develop opportunities to activate the indoor sport stadiums within the City of Melton. This role will also support the provision of a range of accessible indoor recreation programs and initiatives that encourage participation consistent with Council's strategic priorities.

We are looking for someone who has a high level of professional customer service techniques and communication skills, an understanding of Occupational Health & Safety, and who is well organised to support the daily operations of Council's indoor stadiums.

Key Responsibilities

• Provide timely and accurate information about Leisure Centres programs, events, services, and facilities to both internal and external customers.
• Provide administrative support to the Leisure Centres team, including, collecting, and mailing of correspondence, dealing with customer enquiries, maintaining data bases and registers, completing relevant reports and taking cash sales.
• Act as a liaison and interface with the range of community and Council users of the Indoor Stadiums.
• Take booking enquiries for hireable space within the Indoor Stadiums, maintain booking procedures and booking systems.
• Support the Coordinator Leisure Centres to maintain systems and procedures to ensure the efficient and effective operations of Indoor Stadiums.
• Under the direction of the Coordinator Leisure Centres, the incumbent has the authority to undertake all 'day to day' activities within Council Policy and Procedures in the provision of the Indoor Stadiums.
• Ensure the correct information is provided to members of the public and other Council Officers relating to the Indoor Stadiums.
• Maintain confidentiality on appropriate matters and adhere to Council's policies, in respect to the giving and receiving of information.

To view the Position Description, click here.

About you

This position requires a highly motivated and enthusiastic person that can gain co-operation and maintain genuine relationships with tenants, members of the public and internal stakeholders.

To be successful in this role you will have the following:

Has post-secondary qualifications with on-the-job training or lesser qualification with experience in the provision of high-level customer service.

Experience in maintaining administrative systems and word processing duties are essential.

• Must hold or be able to obtain an Employee Working with Children Check.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there's a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture

There are a number of great reasons why our people love working at Melton City Council:

Staff Benefits | Melton City Council

• 13 ADO's (Accrued Day Off) per year*
• 5 weeks annual leave*
• Genuine Flexible work options
• Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
• 16 weeks Paid Parental Leave (Super is paid during parental leave)*
• 3 weeks Paid Secondary Carer Leave*

*Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment.

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.