Facility Service & Support Officer

Catholic Education Diocese of Rockhampton; Melton; On-site; AUD 74,000 - 79,000; Full time

Benefits offered by this job

GMHBA health plan

16 weeks Paid Parental Leave

Generous leave entitlements

Flexible work arrangements

Job summary

The City of Melton invites applications for a Facility Service & Support Officer within the Recreation and Facility Activation unit. The role helps deliver health and wellbeing for residents by activating indoor stadiums, building relationships with tenants and Council users, and supporting innovative recreation programs.

You will provide high‑quality customer service, manage bookings, maintain administrative systems, and ensure safe, confidential operations in line with Council policies and

Qualifications

• Post-secondary qualifications with on-the-job training or lesser qualification with experience in high-level customer service.
• Experience in maintaining administrative systems and word processing duties essential.
• Must hold or be able to obtain an Employee Working with Children Check.

Responsibilities

• Provide timely and accurate information about Leisure Centres programs, events, services, and facilities to customers.
• Provide administrative support to Leisure Centres team, including mailing of correspondence, inquiries, maintaining databases and registers, completing reports and taking cash sales.
• Act as liaison with community and Council users of the Indoor Stadiums.
• Take booking enquiries for hireable space within the Indoor Stadiums, maintain booking procedures and booking systems.
• Support the Coordinator Leisure Centres to maintain systems and procedures for Indoor Stadiums.
• Undertake day-to-day activities within Council Policy and Procedures in the provision of the Indoor Stadiums.
• Ensure the correct information is provided to the public and other Council Officers.
• Maintain confidentiality on appropriate matters and adhere to Council’s policies.

Skills

Customer service

Communication

OH&S

Administrative systems

Word processing

Education

Post-secondary qualification / on-the-job training

Job description

Full Time, Fixed Term Position October 2026 to February 2027

Band 4 - Salary Range $74,283.18 - $78,754.27 + 12% Super and + ADO

Why join Melton City Council?

Melton City Council is proud to serve one of Australia's fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:

• Professional and personal development opportunities
• Generous leave entitlements and flexible work arrangements
• A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities

Join us and help build a city that thrives - where your work makes a real difference every day.

The Opportunity

An exciting opportunity has arisen for an experienced and motivated individual to join the Recreation and Facility Activation Business Unit as the Facility Service & Support Officer. The City of Melton is the fastest growing municipality in Australia and home to a vibrant and diverse community.

Reporting to the Coordinator Leisure Centres, this position plays an important role in helping to deliver and enhance the health and wellbeing of residents in the City of Melton.

The Facilities Service Support Officer is responsible for building relationships with key stakeholders to develop opportunities to activate the indoor sport stadiums within the City of Melton. This role will also support the provision of a range of accessible indoor recreation programs and initiatives that encourage participation consistent with Council’s strategic priorities.

We are looking for someone who has a high level of professional customer service techniques and communication skills, an understanding of Occupational Health & Safety, and who is well organised to support the daily operations of Council’s indoor stadiums.

Key Responsibilities

• Provide timely and accurate information about Leisure Centres programs, events, services, and facilities to both internal and external customers.
• Provide administrative support to the Leisure Centres team, including, collecting, and mailing of correspondence, dealing with customer enquiries, maintaining data bases and registers, completing relevant reports and taking cash sales.
• Act as a liaison and interface with the range of community and Council users of the Indoor Stadiums.
• Take booking enquiries for hireable space within the Indoor Stadiums, maintain booking procedures and booking systems.
• Support the Coordinator Leisure Centres to maintain systems and procedures to ensure the efficient and effective operations of Indoor Stadiums.
• Under the direction of the Coordinator Leisure Centres, the incumbent has the authority to undertake all 'day to day' activities within Council Policy and Procedures in the provision of the Indoor Stadiums.
• Ensure the correct information is provided to members of the public and other Council Officers relating to the Indoor Stadiums.
• Maintain confidentiality on appropriate matters and adhere to Council’s policies, in respect to the giving and receiving of information.

About you

This position requires a highly motivated and enthusiastic person that can gain co-operation and maintain genuine relationships with tenants, members of the public and internal stakeholders.

To be successful in this role you will have the following:

Has post-secondary qualifications with on-the-job training or lesser qualification with experience in the provision of high-level customer service.

Experience in maintaining administrative systems and word processing duties are essential.

• Must hold or be able to obtain an Employee Working with Children Check.

Culture and Values

Our vision for our community is to be:"A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too.Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture

There are a number of great reasons why our people love working at Melton City Council:

• Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
• 16 weeks Paid Parental Leave (Super is paid during parental leave)*
• 3 weeks Paid Secondary Carer Leave*

*Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds.

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government.

If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse.