Dealer Technology & Platform Support Specialist

inchcape; The Hills Shire Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Digital Exposure

Career Development

Varied Role

Continuous Improvement

Global Organisation

Job summary

Inchcape is seeking a Dealer Technology Coordinator to join the Digital & CRM team in Australia. You will support dealer-facing platforms, coordinate updates, and ensure a smooth user experience across portals and websites.

Ideal candidates will have experience with digital platforms, CRM systems, and working with dealers and vendors. This role emphasizes problem-solving, stakeholder engagement and continuous improvement.

Qualifications

• Experience supporting digital platforms, websites, portals or business applications.
• Experience coordinating with internal stakeholders and external vendors.
• Strong coordination and organisational skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and administrative capability.
• Experience managing user enquiries and issue resolution.
• Proficiency in Microsoft Office applications.
• Ability to learn and support new systems and technologies quickly.
• Exposure to CMS, CRM, dealer platforms or web technologies will be highly regarded.
• Automotive or dealer network experience will be advantageous.

Responsibilities

• Manage user enquiries, issue triage and resolution coordination.
• Support dealer portal administration and user access management.
• Coordinate platform updates, testing and rollout activities.
• Maintain and update digital content across relevant platforms.
• Liaise with web vendors and technology partners.
• Track and monitor technology enhancement requests and issues.
• Develop and maintain documentation, processes and support materials.
• Assist with platform onboarding and user support activities.
• Identify opportunities to improve systems, processes and user experience.

Skills

Digital platforms

Stakeholders & vendors

Coordination skills

Communication skills

Attention to detail

User enquiries management

MS Office

Learning new systems

CMS/CRM/Web tech

Automotive experience

Tools

None

Job description

Inchcape is seeking a Dealer Technology Coordinator to join the Digital & CRM team in Australia. You will support dealer-facing platforms, coordinate updates, and ensure a smooth user experience across portals and websites.

Ideal candidates will have experience with digital platforms, CRM systems, and working with dealers and vendors. This role emphasizes problem-solving, stakeholder engagement and continuous improvement.