Day Hospital Administrator

Monash IVF Group; Gold Coast City; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Casual shifts

Flexible hours

Job summary

Monash IVF Group on the Gold Coast is seeking a caring, organised administrator to support patients and their families through an important stage of their healthcare journey. You will join our casual pool, working variable shifts between 6.00 am and 5.00 pm, and be a reliable, experienced team member in a busy day hospital setting.

In this role you’ll welcome patients, handle inquiries, coordinate bookings and assist with health fund checks and billing.

Qualifications

• Experience in health administration, ideally in a day hospital or specialist practice.
• Knowledge of medical terminology, private health funds, medical billing and receipting.
• Strong communication and attention to detail in a busy healthcare setting.

Responsibilities

• Welcome patients, families and visitors as their first point of contact.
• Respond to calls, emails and patient enquiries with care and discretion.
• Coordinate patient bookings, admission paperwork and day-to-day patient flow.
• Complete health fund checks and support billing, receipting, banking and reconciliation tasks.
• Maintain accurate patient records in FYDO with strong attention to detail.
• Deliver a high standard of service so patients feel informed, supported and cared for.

Skills

Health administration

Medical terminology

Customer service

Microsoft Office

FYDO experience

Attention to detail

Prioritisation

Independent working

Tools

FYDO patient management system

Microsoft Office

Job description

Make a meaningful difference from the moment a patient walks through the door. We’re seeking a caring, organised and service-focused administrator to support patients and their families through an important stage of their healthcare journey.

Casual opportunity Join our casual pool and work variable shifts between 6.00 am and 5.00 pm. Shifts may be offered through planned rosters or at short notice, so we’re looking for someone reliable, experienced and flexible.

About our hospitalsBroadwater Private Day Hospital, one of Monash IVF Group’s flagship facilities, is located on the Gold Coast and opened in mid-2023. This modern-day hospital supports a range of surgical specialties, including general surgery, gynaecology, IVF, ophthalmology, paediatric dental and plastic surgery.

Little Edward Day Hospital is a state-of-the-art day hospital located in Spring Hill, Brisbane and one of Queensland’s newest surgical facilities. Opened in 2026, this world-class day hospital specialises in a range of surgical specialties, including gynaecology and IVF, with services continuing to expand.

Make a meaningful difference from the moment a patient walks through the door. We’re seeking a caring, organised and service-focused administrator to support patients and their families through an important stage of their healthcare journey.

Casual opportunity Join our casual pool and work variable shifts between 6.00 am and 5.00 pm. Shifts may be offered through planned rosters or at short notice, so we’re looking for someone reliable, experienced and flexible.

About our hospitalsBroadwater Private Day Hospital, one of Monash IVF Group’s flagship facilities, is located on the Gold Coast and opened in mid-2023. This modern-day hospital supports a range of surgical specialties, including general surgery, gynaecology, IVF, ophthalmology, paediatric dental and plastic surgery.

Little Edward Day Hospital is a state-of-the‑art day hospital located in Spring Hill, Brisbane and one of Queensland’s newest surgical facilities. Opened in 2026, this world‑class day hospital specialises in a range of surgical specialties, including gynaecology and IVF, with services continuing to expand.

What you’ll be doing

• Welcome patients, families and visitors as their first point of contact

• Respond to calls, emails and patient enquiries with care, discretion and professionalism

• Coordinate patient bookings, admission paperwork and day‑to‑day patient flow

• Complete health fund checks and support billing, receipting, banking and reconciliation tasks

• Maintain accurate patient records in FYDO with strong attention to detail

• Deliver a high standard of service so patients feel informed, supported and cared for

What you’ll bring

You’re calm, compassionate and highly organised, with a genuine commitment to creating a positive patient experience. You communicate clearly and promptly, and understand the importance of accuracy, discretion and outstanding service in a healthcare setting. Ideally, you’ll bring:

• Experience in health administration, ideally in a day hospital, specialist practice or similar healthcare environment

• Knowledge of medical terminology, private health funds, medical billing and receipting

• A warm, professional telephone manner and the ability to support patients with sensitivity and clarity

• Strong computer skills, including Microsoft Office; FYDO experience will be highly regarded

• Excellent attention to detail and the ability to manage competing priorities in a busy environment

• Confidence working independently while contributing positively to a multidisciplinary team

Any personal information we receive from or about you will be stored, used and disclosed in accordance with our Privacy of Your Information Policy. If you require any modifications or support throughout the recruitment process, please email ***********@monashivfgroup.com.