Patient Services Coordinator/Medical Receptionist

Monash IVF Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Parental Leave

IVF Leave

Employee discounts

Learning & development

Job summary

Monash IVF Group is seeking a Patient Services Coordinator/Medical Receptionist in Sydney CBD to welcome patients, manage bookings and billing, and support clinic operations with empathy and precision.

Based in a busy urban clinic, you will collaborate with a multidisciplinary team, handle calls and emails, and contribute to a best-in-class patient experience while maintaining accurate data in the management system.

Qualifications

• Experience managing a busy phone switchboard in a professional setting
• Knowledge of medical terminology
• Strong communication skills across channels
• Ability to deliver the 5E patient experience principles: empathy, entrust, engage, empower, expectation
• Excellent computer literacy with Microsoft Office
• Exceptional attention to detail and organisational capability
• Ability to work collaboratively within a multi-disciplinary team
• Strong time-management and prioritisation skills
• Alignment with Monash IVF Group values: Care, Collaborate, Communicate, Commitment and Create

Responsibilities

• Deliver high-quality administrative support to internal teams and external stakeholders
• Create a welcoming, best-in-class patient experience at every interaction
• Manage patient bookings and clinic appointment schedules
• Triage and respond to incoming calls and emails with professionalism and care
• Accurate data entry in the patient management system
• Generate financial quotes and discuss them with patients
• Medical billing and receipting
• Provide general administrative support to the clinic team

Skills

Phone switchboard

Medical terminology

Communication skills

Microsoft Office

Attention to detail

Teamwork

Time management

Empathy and patient-centered care

Tools

Microsoft Office

Job description

Patient Services Coordinator/Medical Receptionist

Monash IVF Group are leading the future of reproductive care
At Monash IVF Group we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone’s chance of having a family.

The reality is, we know starting a family isn’t always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF Team. That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring and truly want to make a difference. If this sounds like you, read on.

A role with purpose and variety
As a Patient Services Coordinator, you will be the first point of contact for patients engaging with our clinics. Through warmth, empathy and attention to detail, you will play a pivotal role in shaping a positive and supportive patient experience.

This permanent full-time position is conveniently based in our Sydney CBD clinic, only a 5-minute walk from Wynard Station. You may also be required to work at our Bondi Junction Westfield clinic on occasion, with discounted staff parking available on-site.

Working across your allocated clinics, your responsibilities will include:

• Delivering high-quality administrative support to both internal teams and external stakeholders
• Creating a welcoming, best-in‑class patient experience at every interaction
• Managing patient bookings and monitoring clinic appointment schedules
• Triage and respond to incoming calls and emails with professionalism and care
• Accurate data entry and maintenance within the patient management system
• Generating financial quotes and conducting sensitive financial conversations with patients
• Medical billing and receipting
• Providing general administrative support to the broader clinic team

Are you the ideal candidate?
We're looking for someone who is calm, capable and genuinely patient‑centred. Ideally, you will bring:

• Experience managing a busy phone switchboard in a professional setting
• Knowledge of medical terminology (desirable, but not essential)
• Strong communication skills, consistently applied across all channels
• The ability to deliver the 5E patient experience principles: empathy, entrust, engage, empower and expectation
• Excellent computer literacy, with strong Microsoft Office skills
• Exceptional attention to detail and organisational capability
• The ability to work collaboratively within a multi‑disciplinary team
• Strong time‑management skills and the ability to prioritise competing demands
• A genuine alignment with the Monash IVF Group values - Care, Collaborate, Communicate, Commitment and Create

Why work with us?
At Monash IVF Group, we are more than just a workplace - we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state‑of‑the‑art facilities provide an inspiring environment where cutting edge technology meets compassionate care.

We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career.

Monash IVF Group values each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits:

• Access to CU Health, our Employee Assistance Program, offering up to six complimentary sessions per year with a psychologist, dietitian, GP or registered nurse.
• Structured learning and professional development opportunities.
• Annual mentoring opportunities to support your career growth.
• Access to Fitness Passport
• Paid Parental Leave and IVF Leave.
• Employee discounts on Monash IVF Group fertility and ultrasound services.
• A collaborative and supportive team where you'll work alongside experienced specialist doctors and dedicated healthcare professionals.

This is more than just a job - it's an opportunity to join a dynamic and supportive environment. If you're passionate about people and ready to make an impact, we’d love to hear from you!

Closing Date: 28 October 2026 (if not filled prior)

People & Culture Business Partner ***********@monashivfgroup.com