Customer Service Admin

PADI Asia Pacific; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

RDO every 3 weeks

Parking available

Clerks - Private Sector award

Friendly team culture

Brookvale near Warringah Mall

Global company

Job summary

PADI Asia Pacific is seeking a dedicated administrative assistant to join our Brookvale-based team. This full-time, Monday–Friday role focuses on updating and maintaining our databases, handling emails and calls via Zendesk, and collaborating with colleagues to ensure a positive customer experience.

Training will be provided, and a friendly, small-team culture supports growth. Prior admin or customer service experience is preferred, and a PADI diver or instructor qualification is a plus but not

Qualifications

• Some experience in administration or customer service is preferred.
• Team player with a flexible and positive 'can do' attitude.
• Great communication skills, self motivated and enjoy learning.
• A PADI diver or instructor is a plus but not essential.

Responsibilities

• Update and maintain database.
• Answer emails and phone calls and using Zendesk customer software.
• Work closely with team members to provide an overall positive customer experience.
• Training and guidance will be provided.

Skills

Administrative experience

Customer service

Team player

Communication

PADI diver

Zendesk

Tools

Zendesk

Job description

Duties may include:

• Update and maintain database.
• Answering emails and phone calls and using Zendesk customer software.
• Work closely with team members to provide an overall positive customer experience.
• Training and guidance will be provided.

Our Ideal Candidate:

• Some experience in administration or customer service is preferred
• Team Player with a flexible and positive 'can do' attitude
• Great communication skills, self motivated and enjoy learning
• A PADI diver or instructor is a plus but not essential

We offer:

• Full-time permanent position Monday - Friday office hours
• Rostered Day Off (RDO) every 3 weeks.
• Pay and conditions in accordance with the Clerks - Private Sector award.
• Small, friendly team environment with a positive and supportive culture
• Convenient Brookvale location near Warringah Mall, close to public transport and free onsite parking
• Leading Global company - work with a passionate team and contribute to ocean sustainability.

About Us:

PADI® (Professional Association of Diving Instructors®) is the world’s largest diver organization supporting a global network of dive centers, dive instructors and divers.

PADI Asia Pacific regional office is based in Brookvale providing products and services to Members and divers throughout the Asia Pacific region.

PADI's Mission is to protect the underwater world, restore ocean health and support coastal communities.

Seek Adventure. Save the Ocean.

To learn more visit padi.com