Data-Driven App Support Engineer Azure/SQL Power BI - Hybrid

Perpetual Limited

Sydney

Hybrid

AUD 90,000 - 130,000

Full time

5 hours ago

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Benefits offered by this job

Hybrid work model

Work from anywhere in Australia (up to

Annual wellbeing allowance

Study support & professional dev.

Job summary

Perpetual Digital is seeking an Application Support Engineer to maintain reliable software applications and services for its customers. You will monitor applications, resolve production incidents and deliver technical support, working cross-functionally with engineering, consulting teams, users, customers and vendors.

The role offers a hybrid arrangement with potential outside-hours support and is based in Melbourne or Sydney.

Qualifications

Bachelor's degree in computer science, information technology or a related field.
Minimum 3 years in application support for data-focused apps.
Experience with Angular, .NET, SQL, Databricks, and data integration.
Experience with Power BI or similar reporting tools.
Knowledge of Azure data services and ETL/data warehousing concepts.
Familiarity with ITSM practices and tools (ServiceNow/JIRA).
Strong troubleshooting and communication skills across stakeholders.

Responsibilities

Resolve production incidents within agreed SLAs, coordinating with users and technical teams.
Monitor applications and batch processes daily, addressing availability issues.
Assess service requests and plan system or process enhancements within security and quality controls.
Improve performance, scalability, security, and maintainability of applications.
Contribute to enhancement projects and development processes.
Maintain support, risk and audit documentation; guide junior/offshore team members.