Data Centre Technician: 24/7 Ops | Growth & Benefits

Nextdc Ltd; Australia; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Gifted share options

NEXTDC days

Volunteer days

Professional development

Wellbeing programs

Job summary

NEXTDC is seeking a Data Centre Technician to support the Facility Management team in daily operations of our data centres. You will perform high-quality electrical and mechanical maintenance while prioritising safety, uptime and customer service.

In a 24/7 environment, you will ensure all critical infrastructure is maintained to the highest standards, with a focus on MTTR reduction and proactive monitoring using BMS and related platforms.

Qualifications

• Strong customer service and interpersonal skills.
• Clear written and verbal communication; ability to explain technical concepts.
• Strong planning, organisational, and problem-solving skills.
• Solid understanding of data centre operations, including rack management, IT installations, cooling, and power systems.
• Willingness to build expertise in high-density power and advanced cooling technologies.
• Proficient in Microsoft Office, with exposure to BMS and other service platforms desirable.
• Working knowledge of ITIL principles.

Responsibilities

• Assess and manage risks across OH&S, security, and critical facility systems, ensuring operations remain within the approved NEXTDC risk profile.
• Apply the NEXTDC Risk Management Framework to identify, analyse, and mitigate risks, feeding insights back to Engineering to improve design and operations.
• Ensure best-practice installation of customer infrastructure, including power monitoring, rack security, and environmental controls.
• Monitor and diagnose system performance via BMS and related platforms, performing fault finding to minimise MTTR.
• Support continuous improvement of data hall monitoring (temperature, humidity, alarms, power) alongside Facility Management.
• Follow all established frameworks, policies, and procedures for safe and compliant facility operations.
• Promote and support training to ensure compliance with relevant OH&S legislation and operational standards.
• Maintain strong working knowledge of critical systems to act as a technical point of reference.
• Assist with customer equipment handling, deliveries, and assembly as required.
• Produce operational reports with recommendations to improve performance and reliability.
• Participate in team activities and ongoing professional development.
• Engage in regular development discussions aligned with company competency frameworks.
• Participate in a rotating on-call roster to support 24/7 operations.
• Support additional tasks as directed by the Facility or Services Manager.

Skills

Customer service

Communication

Planning

Data centre ops

Cooling systems

Power systems

ITIL knowledge

Tools

BMS

Microsoft Office

Job description

NEXTDC is seeking a Data Centre Technician to support the Facility Management team in daily operations of our data centres. You will perform high-quality electrical and mechanical maintenance while prioritising safety, uptime and customer service.

In a 24/7 environment, you will ensure all critical infrastructure is maintained to the highest standards, with a focus on MTTR reduction and proactive monitoring using BMS and related platforms.