Data Center Technician: 4-on/4-off Shifts, Hands-on Hardware

Amazon Inc.; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Amazon Web Services (AWS) data centers require a skilled Data Center IT Operations Technician to install, troubleshoot and maintain racks, servers, storage and networking gear across sites in Australia. You will diagnose issues, perform repairs, participate in power and cooling events, and shift work (4 days on, 4 days off) including night shifts.

A valid driver’s license and ability to travel are essential.

Qualifications

• 1+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school or equivalent diploma.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

Responsibilities

• Install and configure racks of hosts in line with internal SLAs.
• Diagnose and repair issues for server, storage and network devices, including the physical replacement of parts.
• Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events.
• Shift work (4 days on and 4 days off including night shifts on a rotational basis).
• This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.
• Candidates must possess a valid driver's license and their own vehicle to travel between sites.

Skills

Hardware troubleshooting

Networking experience

Customer service under pressure

Education

High school diploma

Job description

Amazon Web Services (AWS) data centers require a skilled Data Center IT Operations Technician to install, troubleshoot and maintain racks, servers, storage and networking gear across sites in Australia. You will diagnose issues, perform repairs, participate in power and cooling events, and shift work (4 days on, 4 days off) including night shifts.

A valid driver’s license and ability to travel are essential.