Data Center IT Support Engineer: Linux, Networking & Power

Amazon Web Services (AWS); City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Amazon Corporate Services Pty Ltd in Melbourne, Australia, seeks skilled Data Center Technicians to support AWS infrastructure in leading-edge data centers. You will install, troubleshoot, and maintain equipment powering the AWS cloud, collaborating with logistics and regional teams to keep operations running smoothly.

Ingress to the role includes a strong emphasis on safety, security, and reliability. This position offers a direct path to growth within AWS data center operations and requires a

Qualifications

• 1+ years of computer hardware troubleshooting and repair.
• 1+ years of computer networking experience.
• High school or equivalent diploma.
• Experience dealing with customers during problem resolution (preferred).

Responsibilities

• Escalation point and technical troubleshooter for all Systems and problems.
• Deep diving into Linux server issues.
• Remediation of physical layer outages, both Systems & Network.
• Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events.
• Shift work (4 days on and 4 days off including night shifts on a rotational basis).
• Install & configure racks of hosts in line with internal SLAs.
• Triage & resolve trouble tickets for all devices in your region.
• Physical replacement of server and network device parts.
• Ensure correct rotation of parts & spares.
• Enforcing Amazons Security Best Practices.
• Interact with third party vendors & contractors.
• Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs.
• This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.
• It may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Candidates must possess a valid driver’s license and their own vehicle to travel between sites.

Skills

Hardware troubleshooting

Networking experience

Education

High school diploma

Job description

Amazon Corporate Services Pty Ltd in Melbourne, Australia, seeks skilled Data Center Technicians to support AWS infrastructure in leading-edge data centers. You will install, troubleshoot, and maintain equipment powering the AWS cloud, collaborating with logistics and regional teams to keep operations running smoothly.

Ingress to the role includes a strong emphasis on safety, security, and reliability. This position offers a direct path to growth within AWS data center operations and requires a