Data Center Concierge & Onsite Client Liaison

Equinix, Inc.; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare allowance

Annual bonus

Induction and training

Career development

Permanent, Monday–Friday onsite

Job summary

Equinix, Inc. is seeking a Concierge to support datacenter facilities and admin duties, working Monday–Friday on site in Melbourne.

The role emphasizes delivering outstanding customer service, coordinating visits, and maintaining records while engaging with cross-functional teams. The ideal candidate will be a strong communicator with organized, admin-focused skills and the ability to identify trends and issues, collaborating with local vendors to ensure smooth client interactions in the data

Qualifications

• Strong communication skills and a customer-service mindset.
• Organized, admin-focused approach with attention to detail.

Responsibilities

• Coordinate visits and schedules in the data center and assist with inquiries.
• Coordinate activities with the Equinix Response Center (ERC).
• Maintain records of data center activities, circuit inventories, installed power inventories and labor hours.
• Generate purchase requisitions and coordinate with vendors for delivery and invoicing.
• Generate Siebel Reports for customer SH requests.
• Support cross-functional teams and maintain relationships with local vendors.
• Maintain customer care areas and assist with inventory ordering.
• Conduct on-site inductions and tours for new customers and escort them to their spaces.
• Address customer inquiries on-site and identify trends or concerns.

Skills

Customer service

Communication

Organization

Job description

Equinix, Inc. is seeking a Concierge to support datacenter facilities and admin duties, working Monday–Friday on site in Melbourne.

The role emphasizes delivering outstanding customer service, coordinating visits, and maintaining records while engaging with cross-functional teams. The ideal candidate will be a strong communicator with organized, admin-focused skills and the ability to identify trends and issues, collaborating with local vendors to ensure smooth client interactions in the data