Data Center Concierge III

Equinix, Inc.; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare allowance

Annual bonus

Induction and training

Career development

Permanent, Monday–Friday onsite

Job summary

Equinix, Inc. is seeking a Concierge to support datacenter facilities and admin duties, working Monday–Friday on site in Melbourne.

The role emphasizes delivering outstanding customer service, coordinating visits, and maintaining records while engaging with cross-functional teams. The ideal candidate will be a strong communicator with organized, admin-focused skills and the ability to identify trends and issues, collaborating with local vendors to ensure smooth client interactions in the data

Qualifications

• Strong communication skills and a customer-service mindset.
• Organized, admin-focused approach with attention to detail.

Responsibilities

• Coordinate visits and schedules in the data center and assist with inquiries.
• Coordinate activities with the Equinix Response Center (ERC).
• Maintain records of data center activities, circuit inventories, installed power inventories and labor hours.
• Generate purchase requisitions and coordinate with vendors for delivery and invoicing.
• Generate Siebel Reports for customer SH requests.
• Support cross-functional teams and maintain relationships with local vendors.
• Maintain customer care areas and assist with inventory ordering.
• Conduct on-site inductions and tours for new customers and escort them to their spaces.
• Address customer inquiries on-site and identify trends or concerns.

Skills

Customer service

Communication

Organization

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

JobSummary:

The position will suit someone who is a strong communicator, experienced andorganisedin completing routing and ad-hoc tasks, admin focused and with the ability todeliver outstanding customer service at all times. Applicants may come from multifaceted industries including but not limited to hospitality, reception,administrationor other customer centric roles and will be working Monday-Friday in a permanent position.

This is acustomer facingrole,so applicants should work onsite, enjoy client interaction and have the confidence toidentifycustomer trends,issuesor concerns, takingappropriate actionswhere possible and call out accordingly when needed.

Key responsibilities:

Our Concierge will provide support to datacenter facilities and administrative duties following standard procedures:

• Supports customers by coordinating visits and schedules in the data center;assistson semi-routine inquiries and issues
• Directly coordinates activities with the Equinix Response Center (ERC), as needed
• Keeps records of activities within the data center including circuit inventories, installed power inventories and labor hoursexpended
• May generate purchase requisitions and coordinate with vendors for delivery and invoicing
• Generating Siebel Reports for customer SH requests

Customer Support and onsite Customer Liaison

• Supports the coordination of tasks to theappropriate cross-functionalteams
• Maintains positive business relationships with local vendors in support ofcustomer'sadministrative needs; provides information about local vendors to customers upon request
• Maintains customer care areas/conference rooms for cleanliness and fully stocking amenities as the need arises; may provide backup coverage to cross functional teams to support inventory ordering
• Communicates semi-routine operating datacenter procedures to customers on-site, while building and developing positive customer relationships
• Coordinates customer work visits with security and escorts customers and/or vendors, within a reasonable vicinity, asrequired
• Assistswith tracking,following-up, and reporting on routine or new customer inquiries and issues while customers are on-site
• Provides general induction learning tours to new customers to orient them to the site and escorting customers to their spaces within the data center and unlocking racks whererequired
• Resolving issues related to lower customer satisfaction score by coordinating with cross functional team

Benefits of Equinix and the role:

• Salary package including healthcare allowance and annual bonus
• Extensiveon-job induction, training and continued learning and access to a rangeof companyemployee benefits
• Career development and further opportunities within Equinix
• Join an industry leader in the Data Centre world
• Permanent position working Monday-Fridayonsitedaytime hours

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affilliative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.