Data Center Concierge III

Equinix, Inc.; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Healthcare package

Annual bonus

Induction and training

Career development

Industry leader in data centre

Job summary

Equinix, Inc. in Sydney is seeking a friendly Concierge to provide frontline customer support at our data center.

You will coordinate visits, manage inquiries, and perform administrative duties following standard procedures in a permanent Monday–Friday role. The role emphasizes strong communication, attention to detail, and the ability to identify issues and coordinate with cross-functional teams and security.

Qualifications

• Strong communicator with customer-facing experience.
• Ability to organise tasks and manage multiple requests.
• Comfort dealing with vendors and cross-functional teams.

Responsibilities

• Coordinate visits and schedules in the data center and assist with semi-routine inquiries.
• Directly coordinate with the Equinix Response Center as needed.
• Maintain records of activities, inventories, and labor hours expended.
• Generate purchase requisitions and liaise with vendors for delivery/invoicing.
• Assist security with visitor sign-in, access validation, and reporting.
• Support IBX Operations with parking, CCTV, access control data retrieval, and maintenance tasks.
• Participate in emergency preparedness and evacuation drills.

Skills

Strong communication

Customer service

Organised

Tools

Siebel Reports

EACS

CCTV systems

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

JobSummary:

The position will suit someone who is a strong communicator, experienced andorganisedin completing routing and ad-hoc tasks, admin focused and with the ability todeliver outstanding customer service at all times. Applicants may come from multifaceted industries including but not limited to hospitality, reception,administrationor other customer centric roles and will be working Monday-Friday in a permanent position.

This is acustomer facingrole,so applicants should enjoy client interaction and have the confidence toidentifycustomer trends,issuesor concerns, takingappropriate actionswhere possible and call out accordingly when needed.

Key responsibilities:

Our Concierge will provide support to datacenter facilities and administrative duties following standard procedures:

• Supports customers by coordinating visits and schedules in the data center;assistson semi-routine inquiries and issues
• Directly coordinates activities with the Equinix Response Center (ERC), as needed
• Keeps records of activities within the data center including circuit inventories, installed power inventories and labor hoursexpended
• May generate purchase requisitions and coordinate with vendors for delivery and invoicing
• Generating Siebel Reports for customer SH requests
• Assistsecurity with supervising the security office, signing in visitors,validationand assignment of access via the Siebel and EACS
• Work closely with site security and report security related incidents to the Security Operations Control Centre
• Perform ad hoc support tasks for IBX Operations teams, including but not limited to parking administration, CCTV and access control data retrieval and analysis, event coordination, and maintenance management system administration.
• Take an active role in emergency response preparedness, including participating in evacuation drills and incidents by coordinating and managing designated muster areas, accounting for personnel, and supporting site emergency procedures.

Customer Support and onsite Customer Liaison

• Supports the coordination of tasks to theappropriate cross-functionalteams
• Maintains positive business relationships with local vendors in support ofcustomer'sadministrative needs; provides information about local vendors to customers upon request
• Maintains customer care areas/conference rooms for cleanliness and fully stocking amenities as the need arises; may provide backup coverage to cross functional teams to support inventory ordering
• Communicates semi-routine operating datacenter procedures to customers on-site, while building and developing positive customer relationships
• Coordinates customer work visits with security and escorts customers and/or vendors, within a reasonable vicinity, asrequired
• Assistswith tracking,following-up, and reporting on routine or new customer inquiries and issues while customers are on-site
• Provides general induction learning tours to new customers to orient them to the site and escorting customers to their spaces within the data center and unlocking racks whererequired
• Resolving issues related to lower customer satisfaction score by coordinating with cross functional team

Benefits of Equinix and the role:

• Salary package including healthcare allowance and annual bonus
• Extensiveon-job induction, training and continued learning and access to a range of companyemployee benefits
• Career development and further opportunities within Equinix
• Join an industry leader in the Data Centre world
• Permanent position working Monday-Fridayonsitedaytime hours

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affificative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.