Data Center Concierge III

Equinix; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Healthcare allowance

Annual bonus

Induction and training

Career development

Permanent position

Job summary

Equinix is seeking a proactive Concierge to support datacenter facilities and administrative duties. You will coordinate visits, manage records, and liaise with customers on site, ensuring smooth operations and strong service delivery.

This permanent role runs Monday–Friday onsite in a customer‑facing capacity, with opportunities to engage cross‑functionally and support security and operations teams as needed.

Qualifications

• Need strong communication skills and organised admin capabilities.
• Experience delivering excellent customer service in front‑line roles.
• Comfortable working onsite with client interaction and issue identification.

Responsibilities

• Coordinate visits and schedules for data center customers.
• Manage records of activities and inventories in the data center.
• Generate reports and assist with security and access control procedures.
• Support IBX Operations teams with ad hoc tasks and emergency preparedness.
• Provide onsite customer liaison and ensure cross‑functional communications.

Skills

Communication

Admin skills

Customer service

Onsite support

Tools

Siebel

EACS

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary:

The position will suit someone who is a strong communicator, experienced and organised in completing routing and ad‑hoc tasks, admin focused and with the ability to deliver outstanding customer service at all times. Applicants may come from multifaceted industries including but not limited to hospitality, reception, administration or other customer centric roles and will be working Monday-Friday in a permanent position.
This is a customer facing role, so applicants should work onsite, enjoy client interaction and have the confidence to identify customer trends, issues or concerns, taking appropriate actions where possible and call out accordingly when needed.

Key responsibilities:

Our Concierge will provide support to datacenter facilities and administrative duties following standard procedures:

• Supports customers by coordinating visits and schedules in the data center; assists on semi‑routine inquiries and issues
• Directly coordinates activities with the Equinix Response Center (ERC), as needed
• Keeps records of activities within the data center including circuit inventories, installed power inventories and labor hours expended
• May generate purchase requisitions and coordinate with vendors for delivery and invoicing
• Generating Siebel Reports for customer SH requests
• Assist security with supervising the security office, signing in visitors, validation and assignment of access via the Siebel and EACS
• Work closely with site security and report security related incidents to the Security Operations Control Centre
• Perform ad hoc support tasks for IBX Operations teams, including but not limited to parking administration, CCTV and access control data retrieval and analysis, event coordination, and maintenance management system administration
• Take an active role in emergency response preparedness, including participating in evacuation drills and incidents by coordinating and managing designated muster areas, accounting for personnel, and supporting site emergency procedures.

Customer Support and onsite Customer Liaison

• Supports the coordination of tasks to the appropriate cross‑functional teams
• Maintains positive business relationships with local vendors in support of customer’s administrative needs; provides information about local vendors to customers upon request
• Maintains customer care areas/conference rooms for cleanliness and fully stocking amenities as the need arises; may provide backup coverage to cross functional teams to support inventory ordering
• Communicates semi‑routine operating datacenter procedures to customers on‑site, while building and developing positive customer relationships
• Coordinates customer work visits with security and escorts customers and/or vendors, within a reasonable vicinity, as required
• Assists with tracking, following‑up, and reporting on routine or new customer inquiries and issues while customers are on‑site
• Provides general induction learning tours to new customers to orient them to the site and escorting customers to their spaces within the data center and unlocking racks where required
• Resolving issues related to lower customer satisfaction score by coordinating with cross functional team

Benefits of Equinix and the role:

• Salary package including healthcare allowance and annual bonus
• Extensive on‑job induction, training and continued learning and access to a range of company employee benefits
• Career development and further opportunities within Equinix
• Join an industry leader in the Data Centre world
• Permanent position working Monday-Friday onsite daytime hours

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.

Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.