Cybersecurity Solutions Engineer - Pre-Sales & Tech Support

Threatlocker Inc.; Mackay Regional; On-site; AUD 90,000 - 130,000; Full time

Job summary

ThreatLocker is seeking a Solutions Engineer to act as the technical SME in supporting clientele throughout the product lifecycle. You will collaborate with sales, deliver demonstrations, and provide post-sale technical support.

Ideal candidates bring at least five years in IT solutions, cybersecurity experience, and strong business-analysis skills, with excellent communication abilities to articulate complex solutions to customers.

Qualifications

• Minimum of five years of professional experience in IT solutions.
• Experience within cybersecurity industry, preferred.
• Understanding of best practices regarding system security measures.
• Advanced understanding of business analysis techniques and processes.
• Understanding of sales cycle.
• Excellent verbal and written communication.

Responsibilities

• Supporting Sales department in lead and product demonstration calls.
• Managing post-sales cycle to providing technical support to client through audit reviews.
• Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved.
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team.
• Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles.
• Document and monitor requirements needed to institute proposed updates in relation to customer experience.
• Work alongside sales teams to successfully monitor progress and implementation of initiatives.
• Account for possible project challenges or constraints and proactively seek to manage challenges.
• Create and deploy product training webinars.
• Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter.

Skills

IT solutions

Cybersecurity experience

Business analysis

Sales cycle understanding

Verbal and written communication

Job description

ThreatLocker is seeking a Solutions Engineer to act as the technical SME in supporting clientele throughout the product lifecycle. You will collaborate with sales, deliver demonstrations, and provide post-sale technical support.

Ideal candidates bring at least five years in IT solutions, cybersecurity experience, and strong business-analysis skills, with excellent communication abilities to articulate complex solutions to customers.