Solutions Engineer

Threatlocker Inc.; Greater Bendigo; On-site; AUD 120,000 - 180,000; Full time

Job summary

ThreatLocker Inc. is seeking a Solutions Engineer to serve as the technical SME during the product lifecycle, supporting sales with demonstrations and guiding post-sales audits.

You will analyze current technologies, develop practical demos, document requirements, and collaborate with sales to monitor progress and implement initiatives; travel to offices and events may be required. The role requires strong communication skills and cybersecurity domain understanding, with a willingness to present

Qualifications

• Minimum of five years of professional experience in IT solutions.
• Experience within cybersecurity industry preferred.
• Understanding of system security measures best practices.
• Excellent verbal and written communication.

Responsibilities

• Support Sales with lead and product demonstration calls.
• Provide post-sales technical support and audit reviews.
• Deliver detailed technical specifications for proposed solutions.
• Create practical demonstrations and train team members.
• Analyze current technologies to identify gaps in processes.
• Document and monitor requirements for updates affecting customer experience.
• Collaborate with sales to monitor progress and implementation.
• Foresee and manage project challenges.
• Create and deploy product training webinars.
• Represent the brand at conferences and trade shows.

Skills

Verbal and written communication

Sales cycle understanding

Business analysis techniques

Security best practices

Job description

Job Description

COMPANY OVERVIEW

ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

ThreatLocker’s Solutions Engineers are the technical subject matter experts in supporting clientele through ThreatLocker’s product lifecycle.

RESPONSIBILITIES

• Supporting Sales department in lead and product demonstration calls
• Managing post-sales cycle to providing technical support to client through audit reviews
• Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
• Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles
• Document and monitor requirements needed to institute proposed updates in relation to customer experience
• Work alongside sales teams to successfully monitor progress and implementation of initiatives
• Account for possible project challenges or constraints and proactively seek to manage challenges
• Create and deploy product training webinars
• Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter

REQUIRED QUALIFICATIONS

• Minimum of five years of professional experience in IT solutions
• Experience within cybersecurity industry, preferred
• Understanding of best practices regarding system security measures
• Advanced understanding of business analysis techniques and processes
• Understanding of sales cycle
• Excellent verbal and written communication

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• May require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

BACKGROUND CHECK & DRUG/SUBSTANCE SCREENING

A background check and drug/substance screening are required after a conditional offer. Employment will proceed only upon receiving clear results from both.

ThreatLocker also conducts randomized drug and substance testing approximately every 60 days, in line with the same screening standards.