Solutions Engineer

Threatlocker Inc.; Mackay Regional; On-site; AUD 90,000 - 130,000; Full time

Job summary

ThreatLocker is seeking a Solutions Engineer to act as the technical SME in supporting clientele throughout the product lifecycle. You will collaborate with sales, deliver demonstrations, and provide post-sale technical support.

Ideal candidates bring at least five years in IT solutions, cybersecurity experience, and strong business-analysis skills, with excellent communication abilities to articulate complex solutions to customers.

Qualifications

• Minimum of five years of professional experience in IT solutions.
• Experience within cybersecurity industry, preferred.
• Understanding of best practices regarding system security measures.
• Advanced understanding of business analysis techniques and processes.
• Understanding of sales cycle.
• Excellent verbal and written communication.

Responsibilities

• Supporting Sales department in lead and product demonstration calls.
• Managing post-sales cycle to providing technical support to client through audit reviews.
• Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved.
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team.
• Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles.
• Document and monitor requirements needed to institute proposed updates in relation to customer experience.
• Work alongside sales teams to successfully monitor progress and implementation of initiatives.
• Account for possible project challenges or constraints and proactively seek to manage challenges.
• Create and deploy product training webinars.
• Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter.

Skills

IT solutions

Cybersecurity experience

Business analysis

Sales cycle understanding

Verbal and written communication

Job description

Job Description

COMPANY OVERVIEW

ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

ThreatLocker’s Solutions Engineers are the technical subject matter experts in supporting clientele through ThreatLocker’s product lifecycle.

RESPONSIBILITIES

• Supporting Sales department in lead and product demonstration calls
• Managing post-sales cycle to providing technical support to client through audit reviews
• Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
• Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles
• Document and monitor requirements needed to institute proposed updates in relation to customer experience
• Work alongside sales teams to successfully monitor progress and implementation of initiatives
• Account for possible project challenges or constraints and proactively seek to manage challenges
• Create and deploy product training webinars
• Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter

REQUIRED QUALIFICATIONS

• Minimum of five years of professional experience in IT solutions
• Experience within cybersecurity industry, preferred
• Understanding of best practices regarding system security measures
• Advanced understanding of business analysis techniques and processes
• Understanding of sales cycle
• Excellent verbal and written communication

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• May require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

BACKGROUND CHECK & DRUG/SUBSTANCE SCREENING

A background check and drug/substance screening are required after a conditional offer. Employment will proceed only upon receiving clear results from both.

ThreatLocker also conducts randomized drug and substance testing approximately every 60 days, in line with the same screening standards.