CX & Resilience Engineering Lead — Hybrid, AI-Driven

Qantas Group; Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Jetstar Airways Pty Ltd is seeking a Principal Engineering Manager for CX & Resilience to lead software engineering across Jetstar’s customer journeys, including cyber engineering and resilience of the digital estate. This senior role directs a large contracted workforce through four direct reporting managers, ensuring security and reliability are embedded in every journey.

You’ll oversee engineering delivery across bookings, payments and travel journeys, collaborate with platform Engineering

Qualifications

• Degree in Computer Science, Software Engineering or Information Technology, or equivalent professional experience

Responsibilities

• Lead engineering delivery across the booking, payments and travel journeys, holding your managers to account for what’s delivered, to what quality and when
• Lead the cyber engineering program (vulnerability management, cloud security posture and supply chain exposure) and shift security left into how every journey team builds
• Lead the Crit 1 uplift and hold engineering readiness for critical incidents (detection, escalation and recovery)
• Direct our contracted engineering partners, hold them to account for productivity and quality, and build permanent Jetstar capability over time
• Lead adoption of AI-assisted and modern engineering practice across the journey teams

Skills

Engineering leadership

Cyber security

Incident response

People management

Contractor management

AI in engineering

Education

Degree in Computer Science / Software Engineering / Information Technology

Job description

Jetstar Airways Pty Ltd is seeking a Principal Engineering Manager for CX & Resilience to lead software engineering across Jetstar’s customer journeys, including cyber engineering and resilience of the digital estate. This senior role directs a large contracted workforce through four direct reporting managers, ensuring security and reliability are embedded in every journey.

You’ll oversee engineering delivery across bookings, payments and travel journeys, collaborate with platform Engineering