Principal CX & Resilience Engineering Manager

Qantas Group; Australia; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work

Staff travel benefits

Job summary

Jetstar and the Qantas Group invite applications for a Principal Engineering Manager, CX & Resilience. You will lead software engineering across Jetstar’s customer journeys—from booking and payments to travel management—while owning cyber engineering and resilience of the digital estate.

You will manage four people managers and direct contracted engineers, driving secure-by-design delivery and AI-enabled practices across multiple journeys in a permanent hybrid role at Jetstar Headquarters in

Qualifications

• Degree in Computer Science, Software Engineering or Information Technology, or equivalent professional experience.
• 10+ years in software engineering, including leading through engineering managers.
• Engineering delivery accountability across multiple domains or squads.
• Cyber engineering: vulnerability management, cloud posture and secure-by-design practice.
• Critical incident readiness and recovery for high-criticality systems.
• Holding delivery partners to account across a large contracted workforce.
• Current technical credibility in modern and AI-assisted engineering practice.
• Desirable: experience in regulated payment and identity environments (PCI-DSS, fraud).

Responsibilities

• Lead engineering delivery across the booking, payments and travel journeys, holding your managers to account for what’s delivered, to what quality and when.
• Work with the platform Engineering Managers to sequence dependencies and surface conflicts early, not at release.
• Lead the cyber engineering program (vulnerability management, cloud security posture and supply chain exposure) and shift security left into how every journey team builds.
• Lead the Crit 1 uplift and hold engineering readiness for critical incidents (detection, escalation and recovery), driving root cause resolution, not just restoration.
• Lead leaders: coach your managers, hold them to account for their teams’ performance, and sponsor high-potential talent.
• Direct our contracted engineering partners, hold them to account for productivity and quality, and build permanent Jetstar capability over time.
• Lead adoption of AI-assisted and modern engineering practice across the journey teams.

Skills

Engineering management

Software leadership

Cyber engineering

Vulnerability management

Cloud security

Incident readiness

Contractor management

AI in engineering

Regulated payments

PCI-DSS experience

Education

Degree in Computer Science or related

Job description

Jetstar and the Qantas Group invite applications for a Principal Engineering Manager, CX & Resilience. You will lead software engineering across Jetstar’s customer journeys—from booking and payments to travel management—while owning cyber engineering and resilience of the digital estate.

You will manage four people managers and direct contracted engineers, driving secure-by-design delivery and AI-enabled practices across multiple journeys in a permanent hybrid role at Jetstar Headquarters in