Principal Engineering Manager, CX & Resilience

Jetstar Airways; Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Jetstar Airways is seeking a Principal Engineering Manager for CX & Resilience to lead software engineering across customer journeys, while owning cyber engineering and resilience of the digital estate. You’ll manage multiple squads through four people managers and drive secure, high-quality delivery in a hybrid Melbourne-based role.

You’ll coach managers, coordinate with platform teams, and direct contracted partners to scale Jetstar’s engineering capability.

Qualifications

• Degree in Computer Science, Software Engineering or Information Technology, or equivalent.
• 10+ years in software engineering, including leading through engineering managers.
• Engineering delivery accountability across multiple domains or squads.
• Cyber engineering: vulnerability management, cloud posture and secure-by-design practice.
• Critical incident readiness and recovery for high-criticality systems.
• Holding delivery partners to account across a large contracted workforce.
• Current technical credibility in modern and AI-assisted engineering practice.
• Desirable: experience in regulated payment and identity environments (PCI-DSS, fraud).

Responsibilities

• Lead engineering delivery across the booking, payments and travel journeys, holding your managers to account for what’s delivered, to what quality and when.
• Work with platform Engineering Managers to sequence dependencies and surface conflicts early, not at release.
• Lead the cyber engineering program (vulnerability management, cloud security posture and supply chain exposure).
• Lead the Crit 1 uplift and hold engineering readiness for critical incidents (detection, escalation and recovery).
• Coach your managers, hold them to account for their teams’ performance, and sponsor high-potential talent.
• Direct our contracted engineering partners, hold them to account for productivity and quality, and build permanent Jetstar capability over time.
• Lead adoption of AI-assisted and modern engineering practice across the journey teams.

Skills

Engineering leadership

Cyber security

Incident response

Contractor management

AI in engineering

PCI-DSS

Education

Degree in CS/SE/IT

Job description

Principal Engineering Manager, CX & Resilience

• Lead the engineering behind Jetstar’s customer journeys, from booking and payments to managing travel
• Own cyber engineering and critical incident readiness across the digital estate
• Permanent, hybrid opportunity based at Jetstar Headquarters in Docklands

As Principal Engineering Manager, CX & Resilience, you’ll lead software engineering across Jetstar’s customer journeys, together with the cyber engineering and resilience of our digital estate. Our platform Engineering Managers own the platforms. You’ll own the journeys that run across them, making sure change is engineered to one consistent standard and that security and resilience are built into how we engineer, not bolted on afterwards.

You’ll lead through four people managers: Engineering Managers for Payments, Identity & Memberships and for Cyber & Crit 1 Uplift, and Engineering Leads for our booking and travel journeys. Through them, you’ll direct most of Jetstar’s contracted engineering workforce.

In This Role You Will:

• Lead engineering delivery across the booking, payments and travel journeys, holding your managers to account for what’s delivered, to what quality and when
• Work with the platform Engineering Managers to sequence dependencies and surface conflicts early, not at release
• Lead the cyber engineering program (vulnerability management, cloud security posture and supply chain exposure) and shift security left into how every journey team builds
• Lead the Crit 1 uplift and hold engineering readiness for critical incidents (detection, escalation and recovery), driving root cause resolution, not just restoration
• Lead leaders: coach your managers, hold them to account for their teams’ performance, and sponsor high-potential talent
• Direct our contracted engineering partners, hold them to account for productivity and quality, and build permanent Jetstar capability over time
• Lead adoption of AI-assisted and modern engineering practice across the journey teams

You Will Bring:

• Degree in Computer Science, Software Engineering or Information Technology, or equivalent professional experience
• 10+ years in software engineering, including leading through engineering managers
• Engineering delivery accountability across multiple domains or squads
• Cyber engineering: vulnerability management, cloud posture and secure-by-design practice
• Critical incident readiness and recovery for high-criticality systems
• Holding delivery partners to account across a large contracted workforce
• Current technical credibility in modern and AI-assisted engineering practice
• Desirable: experience in regulated payment and identity environments (PCI-DSS, fraud)

Your Life At Jetstar Is Unlike Any Other

Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B787 and A321 Freighters.

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

Applications Close: Wednesday 21st October 2026