CX & Resilience Engineering Leader

Jetstar Airways; Melbourne; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Staff travel benefits

Job summary

Jetstar Airways is seeking a Principal Engineering Manager, CX & Resilience to lead software engineering across Jetstar’s customer journeys. You will own cyber engineering and resilience for the digital estate, ensuring security and resilience are built in from the start— not bolted on later.

You’ll manage four managers, direct contracted partners, and drive AI-enabled engineering practices across multiple journeys. This is a permanent hybrid role based at Jetstar HQ, Docklands.

Qualifications

• You will need a degree in a tech field and 10+ years in software engineering with leadership through managers.
• Experience in cyber engineering, vulnerability management, and secure-by-design practices.
• Proven ability to manage large contracted engineering workforces and delivery across multiple domains.

Responsibilities

• Lead engineering delivery across booking, payments and travel journeys with accountability for quality and timing.
• Coordinate with platform Engineering Managers to surface conflicts early in the release cycle.
• Oversee cyber engineering program and cloud security posture.
• Lead the Crit 1 uplift and engineering readiness for high-criticality incidents.
• Coach managers, sponsor high-potential talent and ensure accountability.
• Direct contracted engineering partners and build permanent Jetstar capability.
• Drive adoption of AI-assisted and modern engineering practices.

Skills

Engineering leadership

Cyber engineering

Critical incident readiness

Platform engineering

Security by design

Contracted workforce management

AI-assisted engineering

Education

Degree in Computer Science / Software Engineering / Information Technology

Job description

Jetstar Airways is seeking a Principal Engineering Manager, CX & Resilience to lead software engineering across Jetstar’s customer journeys. You will own cyber engineering and resilience for the digital estate, ensuring security and resilience are built in from the start— not bolted on later.

You’ll manage four managers, direct contracted partners, and drive AI-enabled engineering practices across multiple journeys. This is a permanent hybrid role based at Jetstar HQ, Docklands.