Head of CX & Resilience Engineering

Jetstar Airways; Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Jetstar Airways is seeking a Principal Engineering Manager for CX & Resilience to lead software engineering across customer journeys, while owning cyber engineering and resilience of the digital estate. You’ll manage multiple squads through four people managers and drive secure, high-quality delivery in a hybrid Melbourne-based role.

You’ll coach managers, coordinate with platform teams, and direct contracted partners to scale Jetstar’s engineering capability.

Qualifications

• Degree in Computer Science, Software Engineering or Information Technology, or equivalent.
• 10+ years in software engineering, including leading through engineering managers.
• Engineering delivery accountability across multiple domains or squads.
• Cyber engineering: vulnerability management, cloud posture and secure-by-design practice.
• Critical incident readiness and recovery for high-criticality systems.
• Holding delivery partners to account across a large contracted workforce.
• Current technical credibility in modern and AI-assisted engineering practice.
• Desirable: experience in regulated payment and identity environments (PCI-DSS, fraud).

Responsibilities

• Lead engineering delivery across the booking, payments and travel journeys, holding your managers to account for what’s delivered, to what quality and when.
• Work with platform Engineering Managers to sequence dependencies and surface conflicts early, not at release.
• Lead the cyber engineering program (vulnerability management, cloud security posture and supply chain exposure).
• Lead the Crit 1 uplift and hold engineering readiness for critical incidents (detection, escalation and recovery).
• Coach your managers, hold them to account for their teams’ performance, and sponsor high-potential talent.
• Direct our contracted engineering partners, hold them to account for productivity and quality, and build permanent Jetstar capability over time.
• Lead adoption of AI-assisted and modern engineering practice across the journey teams.

Skills

Engineering leadership

Cyber security

Incident response

Contractor management

AI in engineering

PCI-DSS

Education

Degree in CS/SE/IT

Job description

Jetstar Airways is seeking a Principal Engineering Manager for CX & Resilience to lead software engineering across customer journeys, while owning cyber engineering and resilience of the digital estate. You’ll manage multiple squads through four people managers and drive secure, high-quality delivery in a hybrid Melbourne-based role.

You’ll coach managers, coordinate with platform teams, and direct contracted partners to scale Jetstar’s engineering capability.