Customs Broker

Ligentia Group; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Ligentia is seeking a licensed Australian Customs Broker to join its Melbourne office in Truganina. You will own the clearance process end to end, lodge declarations with precision, and serve as the trusted customs voice across forwarding, customer service and transport teams.

You will leverage expertise in cargo and border processing, tariff regulations, and trade consultancy, along with DG handling and international freight forwarding credentials, to support clients efficiently while

Qualifications

• Australian licensed Customs Broker - certified and current - is a must.
• 5+ years as a licensed Customs Broker accredited with Australian Border Force
• Proven expertise in cargo and border processing (import and export), tariff regulations and assessments, and trade consultancy
• Formal training and credentials in international freight forwarding operations (air and sea), DG cargo handling, cargo automation procedures and entry lodgement
• Quarantine certified, with a strong working knowledge of Australia's border and quarantine regulations
• CargoWise experience is a must
• Strong awareness of privacy law and commercial-in-confidence protocols
• Sound, responsible decision-making that recognises legal and ethical boundaries
• A collaborative problem solver, comfortable working independently or as part of a team
• Willingness to share knowledge and mentor colleagues on customs matters

Responsibilities

• Lodge customs declarations with meticulous attention to detail, with a focus on duty minimisation and avoiding exposure to Customs penalties or additional Quarantine charges
• Review and evaluate import declarations prior to lodgement, ensuring all documentation is correct and complete
• Liaise with Customs and Quarantine on behalf of our customers
• Prepare Tariff Advices on products
• Build, maintain and evaluate the client product database
• Manage duty drawbacks and duty refunds
• Monitor ICs status for transport
• Liaise with overseas agents, offices, customers and external parties as required
• Adhere to and help develop internal and external SOPs, bringing your own experience to bear on improvements
• Support colleagues across forwarding operations, customer service, transport and finance in understanding customs and quarantine requirements
• Meet company KPIs

Job description

Ligentia (Member of ASYAD Group) is a leading global supply chain technology and services provider.With expert teams and clever technology, we support customers across sectors including retail, consumer goods brands, automotive and healthcare - solving problems and making sure their goods arrive on-time and in-full, reliably, efficiently, cost-effectively and increasingly,sustainably.

The Role:

Are you a licensed Customs Broker looking to apply your expertise where it genuinely counts? We're growing, and we're looking for an experienced broker to join our in-house Customs Brokerage at our Melbourne Office in Truganina.

Reporting to the Customs Manager, you'll take ownership of the clearance process end to end - lodging declarations with precision, keeping duty outcomes sharp for our customers, and acting as the trusted customs voice across our forwarding, customer service and transport teams.

Key Responsibilities:

Lodge customs declarations with meticulous attention to detail, with a focus on duty minimisation and avoiding exposure to Customs penalties or additional Quarantine charges

Review and evaluate import declarations prior to lodgement, ensuring all documentation is correct and complete

Liaise with Customs and Quarantine on behalf of our customers

Prepare Tariff Advices on products

Build, maintain and evaluate the client product database

Manage duty drawbacks and duty refunds

Monitor ICs status for transport

Liaise with overseas agents, offices, customers and external parties as required

Adhere to and help develop internal and external SOPs, bringing your own experience to bear on improvements

Support colleagues across forwarding operations, customer service, transport and finance in understanding customs and quarantine requirements

Meet company KPIs

Skills and Experience:

Australian licensed Customs Broker - certified and current - is a must

5+ years as a licensed Customs Broker accredited with Australian Border Force

Proven expertise in cargo and border processing (import and export), tariff regulations and assessments, and trade consultancy

Formal training and credentials in international freight forwarding operations (air and sea), DG cargo handling, cargo automation procedures and entry lodgement

Quarantine certified, with a strong working knowledge of Australia's border and quarantine regulations

CargoWise experience is a must

Strong awareness of privacy law and commercial-in-confidence protocols

Sound, responsible decision-making that recognises legal and ethical boundaries

A collaborative problem solver, comfortable working independently or as part of a team

Willingness to share knowledge and mentor colleagues on customs matters

Why Join Us:

Ligentia operates at the heart of global supply chains, helping some of the world's most sophisticated retailers and best-known brands move goods reliably, efficiently and sustainably. The backing of a 5,000 + strong global business spanning Asia, Australia, Europe, the UK and the USA across owned offices and agent network

Now backed by the ASYAD Group, Ligentia is entering its most ambitious phase yet. Oman's global integrated logistics provider acquired us in April 2026, extending the combined network to 24 countries and 76 cities. For you, that means the stability of a state-backed global group alongside the pace and autonomy of the team you'll actually work in. If you're ready to build your career somewhere genuinely going places, we'd like to hear from you.

You'll need full working rights in Australia as a citizen of Australia or New Zealand, or as an Australian permanent resident.

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