Customer Experience & Order Support Specialist

VELUX; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

VELUX in Sydney is seeking a Customer Service Advisor to deliver a positive customer experience by providing product advice, processing orders and handling returns with accuracy.

You will respond to enquiries via phone, CRM and email, coordinate with dealers and internal teams, and maintain records while supporting invoicing and daily administration.

The role emphasizes proactive communication, problem solving and contributing to the efficiency of order fulfilment and customer satisfaction.

Qualifications

• Previous experience in a customer service, sales support or order management role.
• Experience working with CRM and ERP systems (e.g. SAP, Salesforce, Microsoft Dynamics or similar).
• Strong administrative and data entry skills with a high level of accuracy and attention to detail.
• Experience managing customer enquiries, orders, returns or related business processes.

Responsibilities

• Respond to customer and dealer enquiries via phone, CRM and email in a timely and professional manner.
• Provide product advice and recommend suitable solutions based on customer requirements.
• Assist customers and dealers with order placement, ensuring accuracy and completeness.
• Deliver product information and support, promoting the benefits and features of VELUX products.
• Coordinate product returns with dealers, including issuing return documentation, arranging freight and managing collection requests.

Skills

CRM proficiency

Communication skills

Data accuracy

Order management

Tools

SAP

Salesforce

Microsoft Dynamics

Job description

VELUX in Sydney is seeking a Customer Service Advisor to deliver a positive customer experience by providing product advice, processing orders and handling returns with accuracy.

You will respond to enquiries via phone, CRM and email, coordinate with dealers and internal teams, and maintain records while supporting invoicing and daily administration.

The role emphasizes proactive communication, problem solving and contributing to the efficiency of order fulfilment and customer satisfaction.