Customer Service

Fenestration Solutions Australia PTY LTD.; Greater Dandenong; Vor Ort; AUD 50.000 - 65.000; Vollzeit

Zusammenfassung

Fenestration Solutions Australia Pty Ltd seeks a diligent Customer Service representative in Dandenong South to manage day-to-day order processing and deliver exceptional support to customers. You will handle inquiries via phone, email and face-to-face interactions, provide technical product advice, and own orders through to delivery in collaboration with internal teams.

You will maintain accurate order records, follow up on delays, and ensure timely processing and communication to customers.

Qualifikationen

• Meticulous with order details and accuracy.
• Proficient with computers and common software.
• Clear and polite communication with customers and staff.
• Punctual, reliable and proactive in responding to needs.

Aufgaben

• Answer incoming phone calls and emails promptly.
• Process customer orders with accuracy and enter orders in the system.
• Maintain records of customer orders and filing systems.
• Keep workspace and reception area clean and organised.
• Ensure orders are processed within 4 working hours of receipt.
• Manage order progression from entry to delivery.
• Provide sales and technical support to external staff and assist inventory movement.

Kenntnisse

Attention to detail

IT literacy

Communication skills

Jobbeschreibung

Fenestration Solutions Australia – Dandenong VIC

The Customer Service role is responsible for ensuring efficient day-to-day processing of customer orders, while delivering exceptional service and support to all existing and potential FSA customers. Acting as a key point of contact, the role manages customer enquiries, processes orders received via phone, email, and face-to-face interactions, and ensures a seamless customer experience from order placement through to delivery.

In addition to accurately processing orders, the Customer Service role provides technical product and application advice, resolves customer issues, and proactively follows up on orders to ensure customer expectations are met. The role takes ownership of customer orders throughout the fulfilment process, regularly reviewing operational and customer reports to identify outstanding orders, potential delays, and service issues, and taking appropriate action to maintain workflow and customer satisfaction.

Working closely with customers, the external sales team, Senior Managers, and operational departments, this position plays a critical role in maintaining strong customer relationships, supporting sales growth, and ensuring orders progress through the business within agreed timeframes.

Key responsibilities

• Answer incoming phone calls and emails promptly
• Address customer enquiries and order processing with 100% accuracy in understanding and entering customer orders
• Maintain accurate records of customer order placement in sales order books and logical filing systems
• Maintain a clean, organised and safe workspace and reception area
• Ensure all sales orders are processed in a timely and efficient manner, with all orders processed and entered within 4 working hours of receipt
• Manage the smooth progress of sales orders from entry to delivery
• Provide sales and technical support to external sales staffSupport the movement of inventory between picking, packing, and shipping areas

About you

• Strong attention to detail and accuracy
• Computer and IT competencies
• Polite and friendly manner to customers and staff at all times
• Promptness in attending to customer needs
• Detailed product knowledge, along with a willingness and initiative to learn
• Promptness, punctuality and reliability in attendance to work
• Maintenance of a clean and well organised work area
• Problem-solving capability and proactive customer-focused approach
• Strong communication skills and initiative

About us

Fenestration Solutions Australia Pty Ltd is located at 25-27 Edison Rd, Dandenong South, VIC Australia 3175.