Customer Support Specialist: Shipments & Solutions

Archer Daniels Midland Company; Newman; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Physical wellness program

Financial wellness benefits

Mental and social wellness programs

Paid time off and holidays

Adoption assistance

Tuition assistance

Training and development resources

Job summary

Archer Daniels Midland Company is seeking a Customer Support Representative to deliver world‑class service for ADM Grain shipments. You will be the first point of contact, build customer relationships, and support responses while coordinating with Sales, Operations, and Finance to ensure accuracy and on‑time delivery.

The role requires strong communication, problem solving, and the ability to manage multiple tasks in a fast‑paced environment.

Qualifications

• Bachelor’s degree or customer support experience preferred.
• Experience with internal systems (contract, order, inventory, AR) preferred.
• Strong written and verbal communication skills are essential.
• Ability to collaborate in a team environment and adapt to change.

Responsibilities

• Create excellent relationships with customers and be responsive to their needs.
• Obtain strong working knowledge of ADM products.
• Obtain strong working knowledge of ADM systems.
• Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt.
• Work closely with internal and external colleagues to confirm on time delivery and accurate documentation.
• Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.
• Log pertinent case detail within ADM systems to provide transparency to items needing further review.
• Assist with accounts receivable efforts.
• Review various reports to confirm delivery, proper invoicing, etc.
• Prepare general business correspondence.
• Coordinate other functions as needed

Skills

Customer service

Written communication

Verbal communication

Team collaboration

Customer-centric

Learning new applications

Keyboarding

Decision making

Multitasking

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Archer Daniels Midland Company is seeking a Customer Support Representative to deliver world‑class service for ADM Grain shipments. You will be the first point of contact, build customer relationships, and support responses while coordinating with Sales, Operations, and Finance to ensure accuracy and on‑time delivery.

The role requires strong communication, problem solving, and the ability to manage multiple tasks in a fast‑paced environment.