Customer Support Specialist – Media & SaaS (Hybrid)

Streem (Media Monitoring & Insights); Sydney; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Professional development allowance

Catered lunches and snack kiosk

Paid leave (Birthday, Wellbeing, Volum

Parental leave

Dog-friendly office

Job summary

Streem is hiring a Customer Support professional in a full-time, daytime, Monday-to-Friday role. You will help clients maximise Streem’s real-time media intelligence platform, including briefs setup, data handling and reporting tasks, in a fast-paced media environment.

You’ll engage with customers via phone, email and live chat, learn new systems and tools, and collaborate with Account Management and Operations to improve the platform and client experience.

Qualifications

• Experience in customer service or administration or another customer-facing role.
• Strong written and verbal communication skills; ability to explain information clearly.
• Proactive, can-do attitude with initiative and problem solving.
• Good organisational skills and attention to detail, able to manage multiple tasks and deadlines.

Responsibilities

• Respond to customer questions via phone, email and live chat to help navigate the Streem platform.
• Assist with setting up customer briefs and getting new clients running on the platform.
• Support Account Management with data entry, briefs export, and testing new features.
• Prepare, review and deliver media insights reports for customers and internal teams.
• Produce transcripts and summaries, prepare media brief documentation, and download media for clients.
• Maintain databases, check news content quality, and export data for reporting.
• Share customer feedback with Account Management and Operations to improve the platform.

Skills

Customer service

Communication

Organisational skills

Team collaboration

Problem solving

Education

Bachelor's or equivalent (completed or in progress)

Tools

Excel

CRM systems

Project management tools

Job description

Streem is hiring a Customer Support professional in a full-time, daytime, Monday-to-Friday role. You will help clients maximise Streem’s real-time media intelligence platform, including briefs setup, data handling and reporting tasks, in a fast-paced media environment.

You’ll engage with customers via phone, email and live chat, learn new systems and tools, and collaborate with Account Management and Operations to improve the platform and client experience.