Evening SaaS Support Specialist — Media Insights

Streem (Media Monitoring & Insights); Sydney; Hybride; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid & flexible working

PD allowance 3000 AUD/yr

Catered lunches & snacks

Extra paid leave

Parental leave

Dog-friendly office

Referral bonuses

Discounts & salary sacrifice

Résumé du poste

Streem offers a full-time Customer Support role based in Australia, with afternoon/evening hours in a hybrid setup. You will help leading organisations stay on top of the news by supporting clients, generating briefs, and delivering media insights outputs.

Ideal candidates have some customer service or admin experience, a keen eye for detail, and a willingness to learn in a fast-paced, SaaS-driven environment. A friendly, collaborative team awaits in a dog-friendly office in Surry Hills.

Qualifications

• Some experience in customer service or administration.
• Attitude and willingness to learn.
• Ability to work well with others.

Responsabilités

• Respond to customer questions via phone, email and live chat.
• Set up customer briefs and onboard new clients.
• Assist Account Management with data entry and briefs.
• Prepare and deliver media insights reports.
• Produce transcripts and summaries from media content.
• Maintain databases and ensure content quality.
• Share feedback to improve the platform.

Connaissances

Customer service

Administration

Communication

Attention to detail

Formation

Bachelor's or Master's in Communications/Media/PR/Journalism

Outils

Excel

CRM systems

Project management

Description du poste

Streem offers a full-time Customer Support role based in Australia, with afternoon/evening hours in a hybrid setup. You will help leading organisations stay on top of the news by supporting clients, generating briefs, and delivering media insights outputs.

Ideal candidates have some customer service or admin experience, a keen eye for detail, and a willingness to learn in a fast-paced, SaaS-driven environment. A friendly, collaborative team awaits in a dog-friendly office in Surry Hills.