Customer Support, Evening

Streem (Media Monitoring & Insights); Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid & flexible working

PD allowance 3000 AUD/yr

Catered lunches & snacks

Extra paid leave

Parental leave

Dog-friendly office

Referral bonuses

Discounts & salary sacrifice

Job summary

Streem offers a full-time Customer Support role based in Australia, with afternoon/evening hours in a hybrid setup. You will help leading organisations stay on top of the news by supporting clients, generating briefs, and delivering media insights outputs.

Ideal candidates have some customer service or admin experience, a keen eye for detail, and a willingness to learn in a fast-paced, SaaS-driven environment. A friendly, collaborative team awaits in a dog-friendly office in Surry Hills.

Qualifications

• Some experience in customer service or administration.
• Attitude and willingness to learn.
• Ability to work well with others.

Responsibilities

• Respond to customer questions via phone, email and live chat.
• Set up customer briefs and onboard new clients.
• Assist Account Management with data entry and briefs.
• Prepare and deliver media insights reports.
• Produce transcripts and summaries from media content.
• Maintain databases and ensure content quality.
• Share feedback to improve the platform.

Skills

Customer service

Administration

Communication

Attention to detail

Education

Bachelor's or Master's in Communications/Media/PR/Journalism

Tools

Excel

CRM systems

Project management

Job description

We’re Hiring: Customer Support

Are you a night-owl that wants to kick-start or grow a career in media and technology? Join Streem’s Customer Support team and help some of Australia and New Zealand’s leading organisations stay on top of the news!

Streem operates in a fast-paced, 24/7 media environment, and our Customer Support team plays an important role in making sure our clients get the most out of our platform.

We’re looking for a curious, organised and customer-focused person to join us in a full‑time, Monday‑to‑Friday role during afternoon/evening hours. If you enjoy helping people, solving problems and learning new things, this could be the perfect role for you!

About The Role

As part of our Customer Support team, you’ll help clients get the most out of Streem’s real‑time media intelligence platform while supporting the wider team with a range of day‑to‑day tasks. In this role, you’ll gain hands‑on experience across customer service, media monitoring, reporting and SaaS technology, while building the skills and knowledge to grow your career in the media and technology industry.

We’re looking for someone who’s eager to learn, takes pride in their work and enjoys being part of a collaborative team.

Your Day‑to‑day Responsibilities

• Supporting our customers: Respond to customer questions via phone, email and live chat, helping them navigate the Streem platform and get the information they need.
• Helping customers get started: Assist with setting up customer briefs and getting new clients up and running on the platform.
• Supporting the Account Management team: Help with everyday tasks such as data entry, building and exporting briefs, and testing new product features.
• Creating media reports: Assist with preparing, reviewing and delivering media insights reports for customers and internal teams.
• Working with media content: Help produce transcripts and summaries, prepare media brief documentation, and download relevant media for clients.
• Keeping things accurate: Maintain databases, check the quality of news content on our platform and export data for reporting.
• Sharing ideas and feedback: Work with our Account Management and Operations teams to pass on customer feedback and help improve the platform and customer experience.

About You

You’re someone who enjoys working with people, has a good eye for detail and is keen to build their skills in a customer‑focused, technology‑driven environment.

You have some experience in customer service or administration, or you may be looking to take the next step after study. What matters most is your attitude, willingness to learn and ability to work well with others!

It would also be great (but isn’t essential) if you have:

• A Bachelors’ or Master’s degree in Communications, Media, Public Relations, Journalism, or another relevant field (completed or in progress).
• Experience in media, news, communications or a similar industry.
• Familiarity with media monitoring, media intelligence or social listening tools.
• Experience using Excel, CRM systems or project management tools, or an interest in learning them.

Why Streem?

Streem helps Australia and New Zealand’s most influential organisations stay ahead of the news cycle. Our platform provides live monitoring across print, digital, TV, radio, podcasts and social media, helping our clients understand what’s happening in the media as it happens.

Our people are at the heart of what we do. Joining Streem means working with a supportive team, learning from experienced colleagues and building valuable skills in the growing media technology industry.

When You Join Streem, You’ll Enjoy

• Hybrid and flexible working.
• A collaborative and supportive team environment.
• Exposure to leading Australian brands, government and corporate clients.
• A $3,000 annual professional development allowance.
• Catered lunches and a fully stocked snack kiosk.
• Extra paid leave, including Birthday, Wellbeing, Volunteering and Blood Donation Leave.
• Generous parental leave.
• A dog‑friendly Surry Hills office, just five minutes from Central Station.
• Talent referral bonuses, corporate discounts, salary sacrifice options and more.

Ready to apply?

If you’re passionate about media, enjoy helping people and want to build your career with one of Australia’s leading media technology companies, we’d love to hear from you.

At Streem, we believe our best work comes from diverse perspectives and experiences. We’re committed to creating an inclusive workplace where everyone feels welcome, supported and empowered to succeed.