Customer Support Specialist - Mechanical Enthusiast

Komatsu Australia; Fairfield; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

16 weeks parental leave

Income protection insurance

Career development opportunities

Bupa health benefits

Travel discounts

Yearly bonus potential

Referral program

Job summary

Komatsu Australia is seeking a CSR to deliver responsive customer support in a fast-paced, service-focused environment. You will engage with customers, navigate internal systems, and help keep operations running smoothly across parts and service conversations.

Develop product and systems knowledge while handling enquiries with a positive attitude and a willingness to learn. The role offers growth opportunities in a company that values adaptability and development.

Qualifications

• Frontline customer service experience in a fast-paced environment.
• Ability to understand customer needs and present practical solutions.
• A mechanical interest or aptitude for engines and equipment.
• Comfort with learning new systems and processes.

Responsibilities

• Provide responsive customer support and resolve inquiries.
• Collaborate with internal teams to keep operations running smoothly.
• Build knowledge of parts and service conversations to answer effectively.
• Contribute to a positive, inclusive work culture.

Skills

Customer service

Communication

Mechanical aptitude

Willingness to learn

Job description

Komatsu Australia is seeking a CSR to deliver responsive customer support in a fast-paced, service-focused environment. You will engage with customers, navigate internal systems, and help keep operations running smoothly across parts and service conversations.

Develop product and systems knowledge while handling enquiries with a positive attitude and a willingness to learn. The role offers growth opportunities in a company that values adaptability and development.