Customer Support Representative

Komatsu Australia; Fairfield; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

16 weeks parental leave

Income protection insurance

Career development opportunities

Bupa health benefits

Travel discounts

Yearly bonus potential

Referral program

Job summary

Komatsu Australia is seeking a CSR to deliver responsive customer support in a fast-paced, service-focused environment. You will engage with customers, navigate internal systems, and help keep operations running smoothly across parts and service conversations.

Develop product and systems knowledge while handling enquiries with a positive attitude and a willingness to learn. The role offers growth opportunities in a company that values adaptability and development.

Qualifications

• Frontline customer service experience in a fast-paced environment.
• Ability to understand customer needs and present practical solutions.
• A mechanical interest or aptitude for engines and equipment.
• Comfort with learning new systems and processes.

Responsibilities

• Provide responsive customer support and resolve inquiries.
• Collaborate with internal teams to keep operations running smoothly.
• Build knowledge of parts and service conversations to answer effectively.
• Contribute to a positive, inclusive work culture.

Skills

Customer service

Communication

Mechanical aptitude

Willingness to learn

Job description

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Make a difference as a CSR with Komatsu, where you'll play a key role in delivering responsive customer support in a fast-paced, service-focused environment.

In this position, you will support customers while working across internal systems and collaborating closely with your team to help keep operations running smoothly.

As you build your product and systems knowledge, you will handle customer enquiries, provide high-quality service, and apply your mechanical aptitude to help navigate parts and service-related conversations.

Gain valuable experience in customer service, systems and technical learning, with opportunities to grow your capability in a business that values attitude, adaptability and development.

What we are looking for:

• Strong customer service and communication skills, with the ability to work effectively with customers and internal stakeholders.
• Mechanical aptitude or a genuine interest in how engines, vehicles or equipment work; experience from automotive, motorcycles, caravans, cycles or similar industries will be highly regarded.
• Confidence using systems and learning new technology, with a mindset open to evolving tools and processes.
• A positive attitude, sound judgement and willingness to learn.

Why work for us!

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.