Customer Support Specialist - Flexible Hours & Perks

Greenstone Financial Services; Geehi; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexi days

Flexible working

Annual travel/parking allowance

On-site gym

Health initiatives

Leadership workshops

Annual conference

Morsl marketplace

Job summary

Greenstone Financial Services in Norwest is seeking a passionate Customer Support Agent to join our dynamic team. You will liaise with customers by phone and in writing, assisting with enquiries and post-sales requests, ensuring every interaction reflects our customer-first values.

We value high standards of service, empathy, and clear communication, and offer flexible working options in a busy, on-site environment at Norwest.

Qualifications

• Experience in a customer service environment.
• Ability to deliver exceptional service on all interactions.
• Excellent complaint and conflict handling skills.
• High empathy with a professional phone manner.
• Strong verbal and written communication skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Liaise with customers over the phone and in writing to assist enquiries.
• Handle post-sales requests and follow-up to ensure satisfaction.
• Maintain customer records and update relevant teams.

Skills

Customer service

Communication skills

Empathy

Phone etiquette

Written communication

Under pressure

Job description

Greenstone Financial Services in Norwest is seeking a passionate Customer Support Agent to join our dynamic team. You will liaise with customers by phone and in writing, assisting with enquiries and post-sales requests, ensuring every interaction reflects our customer-first values.

We value high standards of service, empathy, and clear communication, and offer flexible working options in a busy, on-site environment at Norwest.