Customer Support Specialist — Weekend & Flexible Hours

Splend; Adelaide Hills; On-site; AUD 31,000 - 42,000; Part time

Job summary

Splend in London is seeking a Customer Service Representative to be the first point of contact for our Australian and UK customers. This phone-based role requires resolving queries promptly and recording interactions in CRM while maintaining a positive, helpful tone.

The position is zero-hours with shifts 7am–9pm across weekdays and weekends, offering flexible scheduling for a fast-paced service environment.

Qualifications

• 1+ year experience in a customer service role.
• Excellent written and verbal communication skills.
• Tech-savvy and quick to learn systems.
• Cheerful, proactive problem solver with a customer focus.
• Strong time management and organisational abilities.
• Experience using Zoho CRM is preferred.

Responsibilities

• Handle customer queries, issues, questions and complaints by phone.
• Log interactions in CRM and keep notes up to date.
• Proactively contact customers about servicing times.
• Build strong relationships and go the extra mile for customers.
• Hit personal and team targets and comply with procedures.
• Maintain accurate records in the CRM and collaborate with departments.

Skills

Customer service

Problem solving

Communication skills

Tech savvy

Positive attitude

Time management

Zoho CRM experience

Tools

Zoho

Job description

Splend in London is seeking a Customer Service Representative to be the first point of contact for our Australian and UK customers. This phone-based role requires resolving queries promptly and recording interactions in CRM while maintaining a positive, helpful tone.

The position is zero-hours with shifts 7am–9pm across weekdays and weekends, offering flexible scheduling for a fast-paced service environment.