Customer Support Agent

Greenstone Financial Services; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Flexi days

Flexible working

Annual travel/parking allowance

On-site café

Job summary

Greenstone Financial Services is seeking a Customer Support Agent on a 12-month contract to join our dynamic team in Norwest, NSW. You will liaise with customers by phone and in writing, assisting with enquiries and post-sales requests to deliver outstanding service.

The role requires strong communication, empathy, and the ability to work under pressure while meeting deadlines in a fast-paced environment. Training and benefits are provided.

Qualifications

• Experience in customer service with focus on customer experience.
• Ability to deliver exceptional service on all interactions.
• Excellent complaint and conflict handling skills.
• Excellent verbal and written communication skills.
• Able to work under high pressure and meet deadlines.

Responsibilities

• Liaise with customers by phone and in writing to handle enquiries.
• Assist customers with post-sales requests.
• Ensure every interaction reflects company values.

Skills

Customer service

Conflict handling

Empathy

Phone etiquette

Verbal communication

Written communication

Pressure tolerance

Job description

Job Description

12-Month Contract Opportunity

We are currently seeking a passionate and motivated Customer Support Agent to join our dynamic Customer Support team! Our Customer Support Agents liaise directly with our customers both over the phone and in writing, assisting them with their enquiries and various types of post-sales requests, ensuring every customer interaction is at the heart of everything we do.

What are we looking for?

• Experience in a customer service environment and the ability to provide customers with the highest level of customer experience
• Commitment to the delivery of exceptional customer service on all customer interactions
• Excellent complaint and conflict handling skills
• Highly empathetic with a professional phone manner
• Excellent verbal and written communication skills
• Able to work under high pressure and meet deadlines

Our Promise to Our People

We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

Benefits

• Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more.
• State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym.
• Health & well-being initiatives and programs.
• Opportunity to take part in in-house leadership & emotional intelligence workshops.
• Quarterly award functions and a grand annual conference to recognise our people.
• Retail discounts e.g. movie tickets, Zoo passes, live shows + more.
• Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks).

Who We Are

Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada. Some of our brands are Buddy, Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, SPCA Pet Insurance, North Cover, FiftyUp and Guardian. We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture. We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.

Location

Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.