Customer Support Agent

Greenstone Financial Services; Geehi; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexi days

Flexible working

Annual travel/parking allowance

On-site gym

Health initiatives

Leadership workshops

Annual conference

Morsl marketplace

Job summary

Greenstone Financial Services in Norwest is seeking a passionate Customer Support Agent to join our dynamic team. You will liaise with customers by phone and in writing, assisting with enquiries and post-sales requests, ensuring every interaction reflects our customer-first values.

We value high standards of service, empathy, and clear communication, and offer flexible working options in a busy, on-site environment at Norwest.

Qualifications

• Experience in a customer service environment.
• Ability to deliver exceptional service on all interactions.
• Excellent complaint and conflict handling skills.
• High empathy with a professional phone manner.
• Strong verbal and written communication skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Liaise with customers over the phone and in writing to assist enquiries.
• Handle post-sales requests and follow-up to ensure satisfaction.
• Maintain customer records and update relevant teams.

Skills

Customer service

Communication skills

Empathy

Phone etiquette

Written communication

Under pressure

Job description

We are currently seeking a passionate and motivated Customer Support Agent to join our dynamic Customer Support team! Our Customer Support Agents liaise directly with our customers both over the phone and in writing, assisting them with their enquiries and various types of post-sales requests, ensuring every customerinteraction is at the heart of everything we do.

What are we looking for?

• Experience ina customer service environment and the ability to provide customers with the highest levelof customer experience
• Commitment to the delivery of exceptional customer service on all customer interactions
• Excellent complaint and conflict handling skills
• Highly empathetic with a professional phone manner
• Excellent verbal and written communication skills
• Able to work under high pressure and meet deadlines

Our Promise to Our People

We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more.

• State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
• Health & well-being initiatives and programs
• Opportunity to take part in in-house leadership & emotional intelligence workshops
• Quarterly award functions and a grand annual conference to recognise our people
• Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

Who We Are

Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada. Some of our brands are Buddy, Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, SPCA Pet Insurance, North Cover, FiftyUp and Guardian.

We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.

We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.

Location

Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.