Customer Support & Sales Admin Specialist

EHI Australia; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

EHI Australia is seeking a versatile professional to join our team in Melbourne in a role blending administrative tasks with internal sales responsibilities. You will support administrative functions and become a key member of our customer support team.

Responsibilities include handling inquiries, managing calls and emails, supporting field sales with materials and reporting, and maintaining product knowledge.

Qualifications

• Experience in administrative and sales roles.
• Excellent written and verbal communication.
• Strong organizational and multi-tasking abilities.
• Proactive problem-solving and customer satisfaction focus.
• Ability to work independently and collaboratively.
• SAP experience is a plus.

Responsibilities

• Provide exceptional customer service by addressing inquiries and concerns promptly and professionally.
• Manage incoming phone calls and emails, ensuring timely and accurate responses.
• Support our field sales team with point-of-sale materials, reporting, and other necessary information.
• Develop and maintain a thorough understanding of company products and services.
• Handle pricing and customer order inquiries accurately and efficiently.
• Undertake various general administrative duties to support the team and organization.
• Proactively identify and address customer needs to foster retention.

Skills

Customer service

Communication

Organization

Proactive problem-solving

Independent & collaborative

SAP experience

Job description

EHI Australia is seeking a versatile professional to join our team in Melbourne in a role blending administrative tasks with internal sales responsibilities. You will support administrative functions and become a key member of our customer support team.

Responsibilities include handling inquiries, managing calls and emails, supporting field sales with materials and reporting, and maintaining product knowledge.