Customer Support Representative - Construction Equipment

CJD Equipment; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

CJD Equipment in Melbourne is seeking a Customer Support Representative – Construction Equipment to develop strong relationships with Volvo Construction Equipment customers and grow aftermarket opportunities in Parts, Service, connected services and maintenance agreements.

The role is field-based, spending time with customers to understand equipment and support needs, then coordinating with Parts, Service and Uptime Support teams to improve uptime and customer satisfaction.

Qualifications

• Experience in customer support or aftermarket sales.
• Experience with construction equipment or similar industries.
• Understanding of machinery and aftermarket support.
• Strong communication and relationship-building skills.
• Ability to travel as required.

Responsibilities

• Developing and executing a territory sales plan
• Building strong relationships with customers
• Growing Parts and Service aftermarket sales
• Promoting ActiveCare connected services
• Selling service contracts and scheduled maintenance agreements
• Identifying opportunities for Volvo Certified Rebuilds
• Conducting customer visits and inspections
• Preparing quotations and progressing opportunities through to sale
• Working closely with Parts, Service, Uptime Support and Equipment Sales teams
• Following up customer issues and coordinating internal support
• Maintaining accurate CRM activity and customer records
• Monitoring sales forecasts, customer spend, quote activity and conversion
• Participating in field days, trade shows, commissioning activities and machine deliveries

Job description

Customer Support Representative - Construction Equipment

CJD Equipment is looking for a motivated and commercially focused Customer Support Representative – Construction Equipment to join our Victorian team.

This field-based role is focused on developing strong relationships with Volvo Construction Equipment customers and growing aftermarket opportunities across Parts, Service, connected services, service agreements and Volvo Certified Rebuilds.

You’ll spend much of your time in the field, working directly with customers to understand their equipment, operating requirements and support needs, then identifying practical solutions that improve uptime and strengthen long-term customer relationships.

The Role

Reporting to the State Sales Manager, you will manage and develop a defined customer territory, working across existing, new and lapsed customers to grow aftermarket sales and customer engagement.

• Developing and executing a territory sales plan
• Building strong relationships with new and existing customers
• Growing Parts and Service aftermarket sales
• Promoting ActiveCare connected services
• Selling service contracts and scheduled maintenance agreements
• Identifying opportunities for Volvo Certified Rebuilds
• Conducting customer visits and Customer Care inspections
• Preparing quotations and progressing opportunities through to sale
• Working closely with Parts, Service, Uptime Support and Equipment Sales teams
• Following up customer issues and coordinating internal support
• Maintaining accurate CRM activity and customer records
• Monitoring sales forecasts, customer spend, quote activity and conversion
• Participating in field days, trade shows, commissioning activities and machine deliveries

About you

You’ll be someone who enjoys being in front of customers, understands machinery and is comfortable identifying and converting commercial opportunities.

• Previous experience in customer support, aftermarket sales, Parts, Service or technical sales
• Experience in construction equipment, heavy machinery, transport, agriculture or a similar industry
• A practical understanding of machinery and aftermarket support
• Strong customer relationship and communication skills
• Confidence in proactive sales activity and developing new business
• Good negotiation and closing skills
• Strong organisational and territory management ability
• CRM and Microsoft Office capability
• A current driver’s licence and the ability to travel as required

Why CJD Equipment?

This is an opportunity to play a key role in supporting customers across the lifecycle of their equipment.

You will work closely with CJD’s broader Sales, Parts and Service teams, helping customers improve equipment uptime and performance while strengthening long-term aftermarket relationships.

The position also provides the opportunity to work with Volvo Construction Equipment and contribute directly to customer satisfaction, retention and aftermarket growth.

CJD Equipment places strong emphasis on safety, professional standards and ethical business practices across all activities.