Compliance Admin Officer

Locatrix; Australia; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid Work Arrangements

Fire Safety Compliance training

Job summary

Locatrix is seeking a warm, patient administrator to support the Service Delivery Team. You will manage compliance docs, contact customers, and ensure timely administrative delivery while elevating service quality.

Ideal candidates have 1–3 years in admin or customer service, excel at detail, and communicate clearly. Australian work rights and a valid driver's license with own vehicle are required. Hybrid work arrangements are available.

Qualifications

• Experience in customer service or an administration role.
• Exposure to compliance, documentation or quality assurance is valued.
• High attention to detail and data accuracy with process discipline.
• Strong written and verbal communication, phone/email outreach.
• Australian work rights are required for this position.
• Reliable transport and a valid driver's licence with own vehicle.

Responsibilities

• Act as the primary contact for administration and compliance within the Service Delivery Team.
• Proactively contact customers and follow up on upcoming due dates for admin requirements.
• Provide Quality Assurance to maintain compliance documentation standards.
• Respond to customer enquiries about documents and status updates, escalating when needed.
• Support customers and the team with onsite compliance via email and phone outreach.
• Collaborate with internal teams to keep service delivery smooth and improve the customer experience.
• Suggest improvements to team workflows and administrative processes.

Skills

Customer service

Administration

Time management

Attention to detail

Communication

Team player

Job description

Join our team as a confident and highly engaged professional committed to continuous learning and skill development. This is an excellent opportunity for a warm, detail-driven individual who is prepared to be challenged by change and thrives on adapting to an evolving, fast-paced environment.

About us

Join our team as a confident and highly engaged professional committed to continuous learning and skill development. This is an excellent opportunity for a warm, detail-driven individual who is prepared to be challenged by change and thrives on adapting to an evolving, fast-paced environment.

Join Locatrix, a purpose-driven tech company revolutionising indoor mapping and emergency preparedness. Our award-winning platform empowers first responders and facility/asset managers with life‑saving spatial data. With over 1.4 billion square feet mapped and 465,000+ users, we're scaling rapidly across Australia and beyond.

What You’ll Do (Roles & Responsibilities)

Act as the primary point of contact for supporting administration and compliance within the Service Delivery Team.

Proactively contact customers and follow up on upcoming due dates for customer's administrative requirements.

Provide Quality Assurance to maintain the standards of compliance documentation produced through our delivery pipeline.

Respond to customer enquiries about documents, records, job activities and status updates, using our product and compliance knowledge base, and upscale technical or complex issues to the right team.

Support customers and our team with onsite compliance activities, through email and phone outreach.

Work closely with internal teams to keep delivery smooth and the customer experience improving.

Suggest improvements to our team workflows and administrative processes.

What We’re Looking For

A warm, patient communicator who builds rapport easily, listens well and genuinely enjoys helping people, paired with a meticulous eye for detail and pride in getting things right the first time.

Strong administrative, scheduling and time management skills, with the ability to juggle multiple jobs and keep a master schedule running on time.

Experience in customer service or an administration role, with exposure to compliance, documentation or quality assurance highly regarded.

High attention to detail and data accuracy, with a methodical approach to following processes and keeping records audit ready.

Confidence learning new systems and tools, and keeping internal records accurate and up to date.

A team player with a proactive, solution‑focused mindset who works well with other internal teams, knows when to elevate, and is committed to Locatrix values.

Experience working within fire safety compliance or in a regulated industry in Australia is desirable, but not essential. (Training will be provided)

Proven experience in an administration, customer service or coordination role. (1 - 3 years preferred)

Strong written and verbal communication skills, with confidence contacting customers by phone and email.

Excellent attention to detail and data accuracy, with a methodical approach to following processes.

Strong organisational and time management skills, with the ability to manage multiple jobs and deadlines at once.

Ability to maintain accurate records and documentation in internal systems and tools.

A proactive, solution‑focused approach, with the judgement to know when to escalation.

Australian work rights are required for this position.

Reliable personal transportation (valid Driver's Licence and own vehicle required).

Our Values

Openness with respect: everyone matters, and we listen as well as we speak

Deliver exceptional value: we understand what our customers value and serve with purpose

Act with integrity: transparent communication and real accountability

Value your team: we share knowledge and recognise each other’s work

Continually improve: we keep learning, adapting and taking ESG responsibility seriously

Less fear, more heart: empathy, responsibility and a supportive environment

What you get

Full training and support for the role, including Fire Safety Compliance

A culture recognised in Maya’s Culture 100 (2026)

Industry experts to learn from every day

Real career progression, with room to move up and across the business

The chance to work with a respected leader in building safety technology

Hybrid Work Arrangements