Customer Support & Operations Coordinator

Water Corporation; City Of Stirling; On-site; AUD 65,000 - 75,000; Full time

Job summary

Water Corporation in Balcatta, WA is seeking a Customer Support Officer to provide high-level administrative support, coordinate reinstatement processes, and contribute to customer-focused outcomes. The role emphasizes data accuracy, reporting, and stakeholder collaboration.

The position offers permanent employment at our Balcatta office, with autonomy to manage multiple priorities and drive continuous improvement in customer service delivery.

Responsibilities

• Coordinate and support the reinstatement processes
• Prepare and maintain accurate reports, performance data, and documentation to support business operations and decision-making
• Manage document control and record management processes, ensuring compliance and accuracy
• Support the development and delivery of internal audit schedules and coordinate audit activities across the team
• Contribute to the planning, implementation, and coordination of customer support projects and continuous improvement initiatives
• Work collaboratively with stakeholders across the business to support customer-focused outcomes and process improvements

Job description

Water Corporation in Balcatta, WA is seeking a Customer Support Officer to provide high-level administrative support, coordinate reinstatement processes, and contribute to customer-focused outcomes. The role emphasizes data accuracy, reporting, and stakeholder collaboration.

The position offers permanent employment at our Balcatta office, with autonomy to manage multiple priorities and drive continuous improvement in customer service delivery.