Support Officer - Building Services

Water Corporation; City Of Vincent; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work hours

Work from home options

Well-being days

Long service leave pro rata

Co-contribution superannuation (12% +

Additional leave up to 12 weeks

Cultural/ceremonial leave

Annual leave loading

Job summary

Water Corporation in Leederville, WA, is offering a permanent Support Officer role within the Building Services team of Development Services. You will process building and service connection applications and provide technical support to the team, reporting to the Team Leader Applications from our Leederville office.

The role supports flexible work arrangements with a strong emphasis on delivering accurate information and advice on water services infrastructure for developments.

Qualifications

• Considerable experience in a customer service environment.
• Knowledge of processes and regulatory requirements relating to water-related infrastructure in building/development.
• Ability to interpret engineering and architectural plans.
• Analytical and problem-solving skills in a high-volume environment.

Responsibilities

• Contribute to optimise the Service Buildings Process as defined in and in accordance with Water Corporation Accountabilities Framework.
• Process building & service connection applications.
• Respond to enquiries relating to Water Corporation’s policies and technical requirements concerning developments and contentious matters.
• Provide information and advice related to provision of water services infrastructure.
• Provide advice on protection of water and wastewater services for major or complex developments, including assessment of fees and charges.

Skills

Customer service

Regulatory knowledge

Engineering/architectural plans

Analytical/problem solving

Tools

Regulatory guidelines

Job description

Water Corporation is recognised globally for our performance and innovation to secure water supplies for Western Australia in a changing climate. We’re driven to manage water services sustainably to make WA a great place to live and invest. A role at Water Corporation can unlock the door to ongoing long term career development opportunities; we also support training and development, flexible work arrangements, health and lifestyle programs and generous company benefits. If you share our commitment, then consider Water Corporation as the next step in your career.

About the role

We have a permanent opportunity within our Building Services team of Development Services. As a Support Officer you’ll process building and service connection applications, as well as provide technical support to the Building Services team. Based in our Leederville office this role will report to our Team Leader Applications.

Real benefits that matter

• Real flexibility with options to work from home, flexible work hours
• Two well-being days each year to recharge, relax and enjoy life (separate to standard paid sick/personal leave)
• Access to long service leave pro rata after 3 years of service
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
• Annual leave loading – an extra 17.5% pay when you use your annual leave

Discover more benefits we offer to support the unique and individual ways our employees live.\

What the role will involve

• Contribute to optimise the Service Buildings Process as defined in and in accordance with Water Corporation Accountabilities Framework
• Processes building & service connection applications
• Respond to enquiries relating to Water Corporation’s policies and technical requirements concerning developments and refers contentious matters
• Provide information and advice related to provision of water services infrastructure
• Provide advice on the protection of water and wastewater services for major or complex developments, including assessment of fees and charges

About you

• Considerable experience in a customer service environment
• Knowledge of the processes and regulatory requirements relating to the provision of water related infrastructure to the building and development industry
• Ability to interpret engineering and architectural plans
• Analytical and problem solving skills, with demonstrated ability to perform effectively in a high volume work environment

Applications close Thursday 29th October 2026

Our commitment to a diverse and inclusive workplace

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [e-mail] or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website