Customer Support - Officer

Water Corporation; City Of Stirling; On-site; AUD 65,000 - 75,000; Full time

Job summary

Water Corporation in Balcatta, WA is seeking a Customer Support Officer to provide high-level administrative support, coordinate reinstatement processes, and contribute to customer-focused outcomes. The role emphasizes data accuracy, reporting, and stakeholder collaboration.

The position offers permanent employment at our Balcatta office, with autonomy to manage multiple priorities and drive continuous improvement in customer service delivery.

Responsibilities

• Coordinate and support the reinstatement processes
• Prepare and maintain accurate reports, performance data, and documentation to support business operations and decision-making
• Manage document control and record management processes, ensuring compliance and accuracy
• Support the development and delivery of internal audit schedules and coordinate audit activities across the team
• Contribute to the planning, implementation, and coordination of customer support projects and continuous improvement initiatives
• Work collaboratively with stakeholders across the business to support customer-focused outcomes and process improvements

Job description

Join our team as a Customer Support Officer, a permanent role for someone who is organised, proactive, and committed to delivering exceptional customer service at our Balcatta office.

You’ll coordinate and oversee a wide range of administrative activities, providing high-level support that keeps the team running smoothly. Working with autonomy and confidence, you’ll play a key role in ensuring customer outcomes are delivered efficiently, professionally and on time.

About the role

• Coordinate and support the reinstatement processes
• Prepare and maintain accurate reports, performance data, and documentation to support business operations and decision-making.
• Manage document control and record management processes, ensuring compliance and accuracy.
• Support the development and delivery of internal audit schedules and coordinate audit activities across the team.
• Contribute to the planning, implementation, and coordination of customer support projects and continuous improvement initiatives.
• Work collaboratively with stakeholders across the business to support customer-focused outcomes and process improvements.

About you

You are a highly organised and proactive professional who thrives in a fast-paced environment. You have a keen eye for detail, enjoy working with data and processes, and are passionate about supporting both customers and your team to achieve great outcomes.

To be successful in this role, you will bring:

• Demonstrated experience using corporate systems that support customer engagement, correspondence, and service delivery.
• Experience supporting projects, process improvement initiatives, or business improvement activities.
• Strong stakeholder engagement and relationship-building skills, with the ability to work effectively across teams.
• Exceptional organisational skills, with the ability to manage competing priorities and meet deadlines.A high level of accuracy and attention to detail.
• Strong written and verbal communication skills.
• A positive, adaptable, and customer-focused approach to work.

If you're organised, detail-oriented, and enjoy working behind the scenes to support exceptional customer experiences, we'd love to hear from you.

Applications close 1st November 2026

Please note: By applying for this role, you are consenting to your current and previous line managers being contacted as references. It is strongly recommended that all internal applicants advise their line manager of any applications for acting or permanent positions prior to applying.

As part of the recruitment process, you will be required to complete pre-employment screening which may include a medical, qualification check police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [e-mail] or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website