Customer Support Officer (MAX Venues) - 2 Year Fixed Term Contract

Tabcorp Holdings Limited; Cumberland; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible public holidays

18 weeks paid parental leave

Event tickets

Wellbeing app

Corporate discounts

Diverse and inclusive culture

Job summary

MAX Data Monitoring Services is seeking a Venue Support Officer to assist a group of gaming venues across New South Wales. You will be the primary contact, ensuring data is accurate and regulatory obligations are met while delivering high-quality customer service.

Join a team that values accuracy, rapid query resolution, and strong stakeholder relationships in a fast-paced environment.

Qualifications

• Gaming industry experience is highly regarded.
• Experience delivering high-quality customer service.
• Ability to build trusted relationships with customers.
• Strong written and verbal communication skills.
• Comfort working with numbers and analysing data.
• High attention to detail and accuracy.

Responsibilities

• Support an assigned group of venues and act as a trusted first point of contact.
• Help ensure gaming data is reviewed accurately and customer queries are resolved promptly.
• Support compliance with important regulatory obligations.

Skills

Gaming industry

Customer service

Relationship building

Communication skills

Data analysis

Attention to detail

Job description

Your opportunity

Looking for a role where great customer service and attention to detail really matter? As a Venue Support Officer with MAX Data Monitoring Services, you’ll be part of a team that helps maintain the integrity of gaming operations across New South Wales. Working closely with venue contacts, you’ll combine customer support, relationship building and data accuracy to help keep essential industry processes running smoothly.

Your role, your impact

Reporting to the Team Leader, you’ll support an assigned group of venues and act as a trusted first point of contact. Your work will help ensure gaming data is reviewed accurately, customer queries are resolved promptly, and important regulatory obligations are met.

What you'll need to succeed

You enjoy helping customers, solving problems, and working with accuracy. You bring a practical approach, communicate clearly, and can manage competing priorities in a fast-paced environment.

• Gaming industry experience is highly regarded
• Experience delivering high-quality customer service
• Ability to build trusted relationships with customers
• Strong written and verbal communication skills
• Comfort working with numbers and analysing data
• High attention to detail and accuracy

What's in it for you

We know that when we belong, we thrive. That’s why we offer:

• Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave
• 18 weeks paid parental leave for every new parent, no matter your role
• Ticketing to some of the country’s biggest racing and sports events.
• Access to our leading wellbeing app and programs to help you be your best
• A range of corporate discounts and special offers with leading retailers
• A diverse and inclusive culture where everyone belongs

Who we are

MAX, part of Tabcorp, provides the expertise and services that keep Australia’s gaming venues performing at their best. From regulatory guidance to technical and operational solutions, we help hotels, clubs and casinos succeed - while championing safe and responsible gaming for every venue and community. With operations across thousands of venues nationwide, MAX is where you can make a real impact and belong where the action is.

Join the action

Ready to make MAX your home ground? Join a team that thrives on collaboration, inclusion, respect, and face to face connection. If you require adjustments during the recruitment process, please visit our How We Hire page for support and contact details: www.tabcorp.com.au/careers/how-we-hire