Field Technician

Tabcorp Holdings Limited; Newcastle City Council; Remote; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Tool of trade vehicle

Flexible public holidays

18 weeks parental leave

Event tickets

Wellbeing app

Job summary

Tabcorp Holdings Limited (MAX division) in Newcastle, Australia, is seeking a Technical Services Technician to service wagering and gaming equipment across venues to keep operations running smoothly and enhance customer satisfaction.

No prior wagering equipment experience is required as a comprehensive training program will build your technical skills. A driver’s license and willingness to work weekends/evenings are expected, with a supportive, inclusive team environment.

Qualifications

• Willing to learn through a comprehensive training program.
• Strong problem-solving and hands-on technical aptitude.
• Ability to deliver clear, courteous customer service.

Responsibilities

• Service, maintain and install wagering and gaming equipment across venues, clubs and pubs
• Conduct preventative maintenance checks to reduce downtime
• Prioritise and manage work schedules to deliver outstanding customer outcomes
• Keep accurate records of maintenance activities, ensuring compliance with regulations and standards
• Build strong relationships with venue staff through reliable service delivery

Skills

Interest in electronics

Problem-solving mindset

Customer service

Excellent communication

Driver’s license

Weekend/evening availability

Basic maintenance experience

Job description

Your opportunity

Step into a role where your interest in electronics and problem-solving mindset keep Australia’s gaming venues thriving.While you’re making a difference, we’ll help you grow your career in a collaborative environment where you can be yourself. Together, we believe anything is possible. Game to join us?

Your role

As part of our Technical Services Team in Newcastle,you will play a key role in ensuring our venues operate at their best.Your work will directly influence customer satisfaction and the integrity of our services. Day to day this means you will:

• Service, maintain and install wagering and gaming equipment across venues, clubs and pubs
• Conduct preventative maintenance checks to reduce downtime and disruptions
• Prioritise and manage work schedules to deliver outstanding customer outcomes
• Keep accurate records of maintenance activities, ensuring compliance with regulations and standards
• Build strong relationships with venue staff through reliable service delivery

What you’ll bring

We’re looking for someone eager to learn, motivated to grow, and ready to make a difference. With our training program, you’ll gain the technical expertise you need - you don’t need previous experience with wagering and gaming equipment to excel in this in this role. Our comprehensive training program is designed to equip you with the skills and knowledge you need. What matters most is your motivation to learn and a few key qualities:

• A genuine interest in electronics, and a problem-solving mindset
• Some prior experience servicing electronic equipment through work or hobbies
• Proven ability to deliver excellent customer service with clear communication
• Strong integrity, respect, and a proactive can-do attitude
• Ability to adapt to varied schedules including weekends and evenings
• Willingness to obtain and maintain required licences and certifications,and a full driver’s license

What's in it for you

We know that when we belong, we thrive. That’s why we offer:

• Tool of trade vehicle, tools, phone and laptop included
• A varied and engaging work schedule
• Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave
• 18 weeks paid parental leave for every new parent, no matter your role?
• Ticketing to some of the country’s biggest racing and sports events.
• Access to our leading wellbeing app and programs to help you be your best
• A range of corporate discounts and special offers with leading retailers
• A diverse and inclusive culture where everyone belongs

Get to know us

MAX, part of Tabcorp, provides the expertise and services that keep Australia’s gaming venues performing at their best. From regulatory guidance to technical and operational solutions, we help hotels, clubs and casinos succeed - while championing safe and responsible gaming for every venue and community. With operations across thousands of venues nationwide, MAX is where you can make a real impact and belong where the action is.

Join the action

Ready to make MAX your home ground? Join a team that thrives on collaboration, inclusion, respect, and face to face connection. We welcome and support people of all abilities - if you need adjustments during the process, email [e-mail].