Venue Support Pro - Data-Driven Customer Care

Tabcorp Holdings Limited; Cumberland; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible public holidays

18 weeks paid parental leave

Event tickets

Wellbeing app

Corporate discounts

Diverse and inclusive culture

Job summary

MAX Data Monitoring Services is seeking a Venue Support Officer to assist a group of gaming venues across New South Wales. You will be the primary contact, ensuring data is accurate and regulatory obligations are met while delivering high-quality customer service.

Join a team that values accuracy, rapid query resolution, and strong stakeholder relationships in a fast-paced environment.

Qualifications

• Gaming industry experience is highly regarded.
• Experience delivering high-quality customer service.
• Ability to build trusted relationships with customers.
• Strong written and verbal communication skills.
• Comfort working with numbers and analysing data.
• High attention to detail and accuracy.

Responsibilities

• Support an assigned group of venues and act as a trusted first point of contact.
• Help ensure gaming data is reviewed accurately and customer queries are resolved promptly.
• Support compliance with important regulatory obligations.

Skills

Gaming industry

Customer service

Relationship building

Communication skills

Data analysis

Attention to detail

Job description

MAX Data Monitoring Services is seeking a Venue Support Officer to assist a group of gaming venues across New South Wales. You will be the primary contact, ensuring data is accurate and regulatory obligations are met while delivering high-quality customer service.

Join a team that values accuracy, rapid query resolution, and strong stakeholder relationships in a fast-paced environment.