Customer Support Officer: Kickstart Your FMCG Career

ThompsonCook; Melbourne; On-site; AUD 66,000 - 80,000; Full time

Job summary

ThompsonCook in Melbourne’s Inner Suburbs is hiring a Customer Support Officer in a newly created role. This entry-level position offers a $73K package and a clear path for career progression within a growing support team.

You will join a fast-paced, ticket-driven environment, delivering responsive customer service and maintaining accurate records while working under the Customer Support Team Leader. This is an excellent entry point to build your customer service career in FMCG distribution.

Qualifications

• Strong written and verbal communication skills required.
• Positive attitude and willingness to learn.

Responsibilities

• Respond to customer inquiries primarily via ticketing (80%), with some phone contact.
• Handle delivery issues, order changes and general customer administration.
• Maintain accurate customer data and order records.
• Build strong relationships with customers and internal stakeholders.
• Support the broader team with day-to-day administrative tasks.

Skills

Strong written and verbalcommunication

Positive attitude

Customer service

Job description

ThompsonCook in Melbourne’s Inner Suburbs is hiring a Customer Support Officer in a newly created role. This entry-level position offers a $73K package and a clear path for career progression within a growing support team.

You will join a fast-paced, ticket-driven environment, delivering responsive customer service and maintaining accurate records while working under the Customer Support Team Leader. This is an excellent entry point to build your customer service career in FMCG distribution.