Consumer Customer Service-Admin

Elite Staffing Solutions Australia; Melbourne; On-site; AUD 54,000 - 70,000; Full time

Job summary

Elite Staffing Solutions Australia Pty Ltd is seeking a reliable Consumer Support Officer to join our client in Scoresby for a 5-month temporary assignment. You will deliver exceptional customer service and handle inquiries across channels in a dynamic call centre environment.

The role requires strong communication, data handling, and the ability to resolve issues promptly while adhering to privacy and safety standards.

Qualifications

• Excellent customer service skills and professional communication.
• Ability to manage inquiries and resolve issues with accuracy.
• Attention to detail and data entry proficiency.

Responsibilities

• Deliver exceptional customer service by meeting and exceeding customer expectations.
• Handle inbound and outbound communications and manage customer inquiries.
• Maintain accurate records in designated systems and support KPI achievement.
• Promote teamwork and assist colleagues to manage workloads.

Skills

Customer service

Call centre experience

Teamwork

Tools

Microsoft Word

Excel

Windows OS

Job description

Elite Staffing Solutions is a specialist recruitment and labour hire services provider recognised for our expertise and success in providing businesses with a flexible, motivated and performance-based workforce within the Australian marketplace.

We are currently seeking a reliable, hardworking, and motivated Consumer Support Officer to join our client in Scoresby for a 5-month temporary assignment.

Available shifts

• Hours required: Monday to Friday 9am to 5pm

Key responsibilities

• Deliver exceptional customer service by consistently meeting and exceeding customer expectations.
• Exercise sound judgement and professionalism when managing customer complaints, escalations and sensitive situations.
• Uphold high standards of professionalism, confidentiality and data protection in all customer interactions.
• Demonstrate flexibility and adaptability to evolving business priorities, operational procedures, systems and product knowledge.
• Handle inbound and outbound communications with consumers and retailers, addressing a broad range of enquiries, concerns and service requests.
• Consistently work towards achieving and exceeding departmental key performance indicators (KPIs).
• Establish and maintain positive working relationships with internal stakeholders across the organisation.
• Prioritise first-contact resolution by providing accurate and timely information, resolving enquiries efficiently and directing customers to the appropriate departments when necessary.
• Monitor incoming call queues and respond promptly, courteously and professionally to customer enquiries.
• Investigate, assess and resolve customer concerns using relevant business systems, resources and problem-solving techniques.
• Maintain accurate and comprehensive records of customer enquiries, incidents and interactions within designated business systems.
• Coordinate the collection and provision of requested information and documentation within required timeframes.
• Actively contribute to a positive, supportive and collaborative workplace culture.
• Promote teamwork by assisting colleagues with their responsibilities and workloads when capacity allows.
• Identify and recommend opportunities to improve operational processes, system functionality, workflow efficiency and overall customer satisfaction.
• Monitor customer interaction patterns, document recurring issues and elevate relevant trends to the Consumer Support Manager.
• Undertake additional responsibilities and administrative tasks as directed by the Consumer Support Manager.
• Demonstrates reliability, punctuality and a strong work ethic.
• Ability to follow instructions effectively while working independently or collaboratively within a team environment.
• Maintains a strong understanding of workplace health and safety procedures, cleanliness and hygiene standards.
• Possesses strong technical writing skills, with the ability to communicate information clearly, accurately and professionally.
• Demonstrates excellent command of the English language, including grammar, spelling, punctuation and written communication.
• Proficient in computer applications, particularly Microsoft Word, Excel and Windows operating systems.
• Previous experience in a call centre or customer service environment is highly regarded.
• Demonstrates strong proofreading, reviewing and editing capabilities, with exceptional attention to detail and a commitment to producing high-quality work.
• Ideally possesses a minimum of one year of relevant professional experience in a similar role.
• Maintains a positive, proactive attitude with a willingness to learn, develop new skills and adapt to changing workplace requirements.

Consumer Customer Service-Admin Scoresby, VIC, 3179,Australia