Customer Service / Administration Officers

Mount Alexander Shire Council; Castlemaine; On-site; AUD 54,000 - 73,000; Full time

Benefits offered by this job

Employee Assistance Program

Professional development opportunities

Job summary

Mount Alexander Shire Council is seeking casual Customer Service / Administration Officers to support our teams in Castlemaine. You will be the friendly first point of contact for visitors and residents, providing administrative assistance as needed and helping across multiple council areas.

Ideal candidates will have experience in fast-paced customer service, be flexible with hours, and able to learn new computer systems quickly. This casual role has no guaranteed hours.

Qualifications

• Experience in fast-paced customer service or administration.
• Flexible hours of availability.
• Strong interpersonal and communication skills.
• Ability to quickly learn new computer systems and programs.
• Wellbeing initiatives and access to our Employee Assistance Program (EAP).
• Cross-skilling and professional development opportunities.

Responsibilities

• Assist as first point of contact across Council services.
• Provide admin support to multiple departments as needed.
• Maintain accurate records and respond to inquiries.
• Support Visitor Information Centres and other council teams as required.

Skills

Customer service

Administration

Interpersonal skills

Communication skills

Flexible hours

Learning new computer systems

Tools

MS Office

Job description

Customer Service / Administration Officers

2d ago , from Mount Alexander Shire Council

Casual
From $46.25 per hour (incl. loading)

Closing date: 12pm on Thursday 29 October 2026

Mount Alexander Shire is known for its local food and wine, for a vibrant arts community and breathtaking natural surrounds.

Perfectly located in Central Victoria, around 30 minutes from Bendigo by car or rail, and with Melbourne only 90 minutes away, you’ll enjoy a balanced lifestyle with great services, schools and homes in townships like Castlemaine and Maldon.

The role

Looking for a casual role where no two days are the same?

We are seeking enthusiastic and flexible people who enjoy a variety of tasks, and are passionate about providing great customer service and administrative support on an as needed basis.

Roles can vary from being a first point of contact as part of our customer service team, working at our Visitor Information Centres or providing support across the many areas across Council.

Please note this is casual employment, so there are no guaranteed regular hours.

To be successful in this role you will ideally have:

• relevant experience in a high paced customer service and/or administration environment
• flexible hours of availability
• a positive attitude, with strong interpersonal and communication skills
• the ability to quickly form effective working relationships and learn and adapt to new computer systems and programs
• Wellbeing initiatives and access to our Employee Assistance Program (EAP)
• Cross-skilling and professional development opportunities

Visit the Why work with us page on our website for more benefits.

If you have any questions or would like to discuss the role, please contact the People and Culture team at **********@mountalexander.vic.gov.au

Additional information

Mount Alexander Shire Council is committed to providing a safe, inclusive, and respectful workplace. We are an equal opportunity employer and are committed to child safety with zero tolerance for child abuse. We value a diverse workforce and encourage applicants from all cultures, sexual orientations, gender identities and backgrounds.

Applicants can expect that the recruitment process will include interviewing, reference checks and criminal history checks. Some positions will also be required to provide a Working with Children Check, and medical assessments including drug and alcohol testing may be undertaken.

For more information on the recruitment process, please download the Candidate information document from our website.