Customer Service Officer

Wollondilly Shire Council; Picton; Hybrid; AUD 3,726,000 - 4,095,000; Full time

Benefits offered by this job

Growth Learning Program

STAR Rewards

Educational Assistance Program

Health & Wellbeing programs

Employee Assistance Program

Job summary

Wollondilly Shire Council is seeking a Customer Service Officer to deliver respectful, responsive, high‑quality service to the community. The role supports a 35‑hour week with a Flex‑Time system and access to Working from Home arrangements.

Key duties include handling customer inquiries in a Call Centre style environment, delivering excellent service to diverse customers, and working both in a team and independently with strong attention to detail. A current Class C Driver's License is required.

Qualifications

• Experience working within a Customer Contact/Call Centre environment.
• Excellent customer service skills with the ability to understand and meet the needs of our diverse customer base.
• Ability to plan and prioritise, think and solve problems on a day to day basis.
• Ability to work both collaboratively in a team and individually without direct supervision, be motivated with an excellent attention to detail.
• Current Class C Drivers License.

Skills

Customer service

Call centre experience

Problem solving

Planning & prioritising

Teamwork

Driver's license

Job description

Salary commencing from $1,574.77 per week+ 12% Superannuation

35-hour week with Flex-Time system

Access to generous Flex-time provisions and Working from Home arrangements

About the opportunity:

Are you passionate about delivering exceptional customer service and creating positive experiences for your community?

We are seeking a professional, empathetic, and solutions-focused Customer Service Officer to join our team. This role is at the heart of our organisation, providing respectful, responsive, and high-quality service that reflects our commitment to meeting the diverse needs and expectations of our community.

If you thrive in a people-focused environment and are committed to making every interaction count, we'd love to hear from you.

Requirements:

To succeed in this position, you will meet the following criteria:

• Experience working within a Customer Contact/Call Centre environment.
• Excellent customer service skills with the ability to understand and meet the needs of our diverse customer base.
• Ability to plan and prioritise, think and solve problems on a day to day basis.
• Ability to work both collaboratively in a team and individually without direct supervision, be motivated with an excellent attention to detail.
• Current Class C Drivers License.

What we can offer you:

Located on Sydney’s southern fringe, Wollondilly Shire Council spans 2,560 km² of natural bushland, scenic waterways, and vibrant, welcoming communities.

Delivering exceptional, high-performing services to our community is fundamental to what we do. We continuously seek opportunities to strengthen our service delivery across and require experienced and qualified professionals to join us and Making Wollondilly even better, together. We actively cultivate a positive and supportive work environment, providing a variety of benefits to support, reward and actively engage our workforce including;

• Learn, develop and grow your career with our Growth Learning Program
• Be acknowledged in our STAR Reward and Recognition program
• Participate in our Educational Assistance Program
• Your wellbeing matters – be connected with our Health & Wellbeing programs
• Access to our Employee Assistance Program

Want to find out more?

Further Information: Nicole Bloomfield, Team Leader Customer Service, 4677 9543

Closing Date:

5:00pm Monday 19 October, 2026

Join us in Making Wollondilly even better together!

All positions are engaged Monday to Sunday (except otherwise stated) in accordance with the Local Government (State) Award.

Shortlisted applicants may be required to complete pre-employment checks including a medical assessment (including drug and alcohol screening), police clearance, qualification and bankruptcy verification, and a valid WWCC.

Wollondilly Shire Council is committed to fostering a positive, inclusive, and diverse workplace culture. We uphold our responsibility as a child-safe organisation, dedicated to promoting and protecting the rights of children and young people. We encourage applications from First Nations peoples, individuals with disability, veterans, members of the LGBTQIA+ community, and people from culturally and linguistically diverse communities. We actively provide reasonable adjustments ensuring applicants are supported throughout the recruitment process.